Director, Premium Customer Experience – Wealth Integration

• Lead the premium customer experience strategy across multiple functional areas
• Define and execute a multi-channel strategy
• Partner across organizations to uncover future opportunities for premium customer experience enhancements
• Establish processes and routines to address key customer pain-points
• Ensure all customer, partner, and regulatory interactions meet Citi's compliance standards

Requirements

• 15 or more years of experience in customer experience management, product management, or marketing management
• Demonstrated people leadership experience
• Deep knowledge of consumer banking and card products
• Ability to operate effectively across multiple functions
• Strong commercial acumen
• Skilled at building and sustaining relationships with senior internal stakeholders and external partners
• Bachelor's degree or equivalent from an accredited university

Core Competencies

Demonstrates extensive experience in customer experience management and product management, with a strong focus on enhancing premium customer interactions and ensuring compliance with regulatory standards. Proven ability to lead cross-functional teams and build strategic relationships with stakeholders.

Highest-signal resume keywords

• Customer Experience Management
• Product Management
• People Leadership
• Consumer Banking Knowledge
• Commercial Acumen

ATS Optimization Keywords

Soft Skills

• Relationship Building
• Cross-Functional Collaboration

Certifications & Qualifications

• Bachelor's Degree

Industry Keywords

• Premium Customer Experience
• Multi-Channel Strategy
• Compliance Standards
• Customer Pain-Points
• Stakeholder Engagement