Director, Practice Analytics

• Partner with clinical and operational leaders to evaluate practice performance and identify opportunities to improve access, patient flow, continuity, quality, and efficiency
• Build and manage a performance framework covering visit demand, available capacity, provider productivity, schedule utilization, no-shows, third-next-available appointment, panel balance, care gaps, and continuity of care
• Diagnose operational problems and redesign scheduling templates, rebalance provider panels, align staffing with patient demand, and reduce unused capacity
• Support site and service-line leaders with performance reviews, targets, and improvement plans
• Develop integrated views of clinical quality, population health, and practice performance across medical and behavioral health services
• Identify patients with overdue screenings, immunizations, follow-up needs, or chronic disease care gaps and translate findings into actionable worklists and workflows
• Track outcomes and disparities by site, provider, population, and other relevant dimensions
• Support UDS, PCMH, FTCA, grant, managed care, and value-based performance reporting
• Analyze visit volume, provider FTE capacity, cost per visit, revenue per visit, payer mix, coding patterns, note closure, denials, and value-based incentives
• Develop forecasts and scenarios for service demand, staffing, visit capacity, revenue, and program growth
• Assess operational and financial impacts of new programs, expanded services, staffing models, schedule changes, and regulatory requirements
• Partner with finance, revenue cycle, credentialing, and practice leaders to identify root causes and recommend solutions
• Lead development of role-based dashboards and establish shared definitions for core measures
• Collaborate with IT and health information technology teams to improve data pipelines, EHR reporting, dashboard usability, data quality, and role-based access
• Advance self-service analytics for non-technical leaders
• Serve as a trusted thought partner to the Chief Medical Officer, medical directors, administrative directors, finance, quality, and executive leadership
• Translate complex findings into concise recommendations for operational leaders, executives, the Board, and external stakeholders
• Supervise, coach, and develop analytics staff
• Promote data-informed decisions and measurable improvement
• Work with clinical and operational leaders on-site 3-4 days per week; occasional evening work may be required

Requirements

• Bachelor's degree in health administration, public health, business, healthcare informatics, analytics, or a related field, or an equivalent combination of education and directly relevant experience
• At least 7 years of progressive experience in ambulatory healthcare operations, practice management, healthcare analytics, or a combination of these areas
• Direct experience managing, overseeing, or serving as a senior operational partner to a multisite ambulatory practice, preferably within an FQHC, community health center, hospital outpatient clinic, or safety-net healthcare organization
• Demonstrated success using data to improve practice operations, such as access, scheduling, patient flow, provider productivity, panel management, staffing, quality, care-gap closure, or financial performance
• Experience working with clinical, operational, and financial healthcare data and explaining the connections among them
• Strong knowledge of EHR (EPIC) and practice management data, including the ability to assess data quality and define meaningful operational measures
• Experience developing dashboards, forecasts, models, or performance reporting used by leaders for operational decisions
• At least 5 years of people leadership, program leadership, or enterprise-level cross-functional leadership
• Advanced Excel skills and working proficiency with at least one visualization or analytics platform, such as Tableau or Power BI
• Ability to work with SQL directly or effectively partner with technical teams that use SQL
• Excellent written, verbal, and facilitation skills, with the ability to communicate with clinicians, practice leaders, executives, technical teams, and non-technical audiences
• Tailored cover letter explaining the ambulatory practice environment, an example of using data to improve practice performance or care delivery, and interest in Callen-Lorde's mission and opportunity
• Master's degree in a related field is preferred
• Preferred experience in an FQHC or community health center, including familiarity with UDS, HRSA requirements, PCMH, FTCA, and value-based or managed care performance
• Preferred experience with EPIC and its reporting tools, revenue cycle, coding, payer mix, budgeting, revenue or capacity forecasting, medical/behavioral health/population health data integration, and LGBTQ+ health, HIV care, or health equity-focused measurement

Core Competencies

Demonstrates expertise in healthcare operations and analytics, with a strong focus on improving practice performance through data-driven decision-making, operational efficiency, and patient care quality. Proficient in managing complex healthcare data and developing actionable insights for clinical and operational leaders.

Highest-signal resume keywords

• Healthcare Operations Management
• Data Analysis and Reporting
• EHR (EPIC) Proficiency
• People Leadership
• Performance Improvement Strategies

Hard Skills

• Healthcare Analytics
• Operational Performance Frameworks
• Dashboard Development
• Forecasting and Modeling
• SQL Proficiency
• Advanced Excel Skills
• Data Quality Assessment
• Panel Management
• Scheduling Optimization
• Care Gap Closure

Soft Skills

• Excellent Communication Skills
• Facilitation Skills
• Collaborative Leadership
• Coaching and Development

Industry Keywords

• Ambulatory Healthcare
• FQHC
• PCMH
• UDS
• Managed Care
• Value-Based Performance
• Population Health
• Health Equity

Tools & Technologies

• Tableau
• Power BI
• EHR Reporting Tools