Director, Patient Services & Field Reimbursement

How You Will Make An Impact

• Lead design, optimization, and execution of the patient access ecosystem in the US across co-pay programs, patient services (hub), field reimbursement, and pharmacy coordination.
• Own the end-to-end patient journey from prescription through therapy initiation and persistence; build and lead a Field Reimbursement Manager (FRM) organization; oversee third-party patient services vendors; establish business rules for a consistent, efficient, patient-centric access experience.

Responsibilities

• Improve the access journey (first fill, persistent refill, recapture) via coordination across specialty pharmacies, patient services, and field reimbursement.
• Eliminate friction in prior authorization, therapy initiation, and refill continuity to reduce abandonment and improve adherence.
• Design/operationalize access pathways and business rules across channels; ensure patient-centric experiences across retail, specialty, and cash-pay.
• Build/scale FRM model; enhance provider engagement and accelerate access resolution to support commercial goals.
• Lead patient services and co-pay programs; optimize spend, SLAs, vendor performance, and vendor transitions.
• Establish KPIs/governance; ensure compliance with applicable laws, regulations, and company policies; partner with Sales, Trade & Distribution, pharmacy partners, Marketing/Medical/Finance/Compliance.

To Succeed In This Role

• Bachelor’s required; MBA or equivalent preferred; 12–15+ years in pharma/biotech market access, patient services, reimbursement, or related.
• Significant co-pay/hub leadership; proven third-party vendor/SLAs management.
• Preferred: experience building field-based reimbursement/access teams.
• Strong business, analytical, problem-solving, leadership, and cross-functional influence skills.

Benefits

• Full and comprehensive benefit program, including an Employee Stock Purchase Program and 401(k) matching.