Director Patient Care Services

Saint Luke’s Hospital of Kansas City is seeking a Director Patient Care Services to lead clinical operations in our flagship tertiary care and teaching hospital. This role oversees nursing and patient care services, ensuring safe, high-quality, patient-centered care across assigned units. The director will manage staffing, budgets, and performance metrics; drive quality, safety, and regulatory initiatives; collaborate closely with physicians and interdisciplinary teams; and foster a culture of compassion, excellence, diversity, and continuous learning while supporting staff development and professional growth.

• Provide strategic and operational leadership for patient care services across assigned units.
• Ensure delivery of safe, high-quality, patient-centered care aligned with hospital standards and best practices.
• Oversee staffing, scheduling, and development of nursing and clinical teams.
• Manage departmental budgets, resources, and performance metrics.
• Drive quality, safety, and regulatory compliance initiatives, including accreditation readiness.
• Collaborate with physicians, advanced practice providers, and interdisciplinary teams to optimize care.
• Develop, implement, and update policies, procedures, and clinical practice standards.
• Mentor and coach leaders and staff, supporting professional growth and shared governance.
• Use data and analytics to identify performance gaps and lead improvement projects.
• Foster a culture of compassion, teamwork, diversity, and continuous learning.
• Clinical operations management
• Nursing leadership
• Patient care quality improvement
• Regulatory and accreditation compliance
• Budgeting and resource allocation
• Staff scheduling and workforce planning
• Policy and procedure development
• Interdisciplinary team coordination
• Performance metrics and data analysis
• Electronic health record (EHR) proficiency
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k
• Active RN license
• BSN required; MSN or related master’s preferred
• Nursing leadership certification (e.g., NE-BC, NEA-BC) preferred
• Experience in tertiary or teaching hospital environment preferred
• Knowledge of Joint Commission and CMS regulations