Director Operations - PA Operations - State College Service Center

Job Description

Director, Utility Operations – FirstEnergy Pennsylvania Electric Company

Location: State College, PA

Position Summary

The Director oversees 24/7 electric utility operations for a designated service area, leading distribution line operations. This role is responsible for the safe, reliable, and cost-effective delivery of electricity while ensuring regulatory compliance and supporting long-term operational sustainability. Key responsibilities include managing T&D construction and maintenance programs, partnering with engineering and operations teams, overseeing emergency response activities, managing capital and O&M budgets, leading capital project execution, and maintaining relationships with regulators, public officials, customers, and community stakeholders.

Key Responsibilities

• Lead and promote a strong culture of safety, compliance, inclusion, and accountability.


• Manage utility operations, maintenance, construction, and reliability performance.


• Develop and execute operational strategies, budgets, and capital improvement plans.


• Lead, coach, and develop managers, supervisors, and staff.


• Ensure regulatory, environmental, and reliability compliance.


• Collaborate with union leadership and stakeholders to support operational excellence.


• Drive continuous improvement, workforce planning, and process standardization.


• Oversee contractor performance and resource allocation.

Leadership Competencies

• Operational Expertise


• Change Leadership


• Strategic Thinking


• Execution & Accountability


• Communication & Collaboration

Qualifications

• Bachelor's degree or equivalent experience required; MBA or PE preferred.


• 10+ years of progressive electric utility experience, including 5+ years in management.


• Experience in utility operations, construction, engineering, transmission/distribution, or related functions.


• Strong leadership, financial, and technical acumen.


• Proven ability to lead large teams, manage labor relations, and drive organizational change.

Preferred Knowledge

• Utility operations, engineering, maintenance, and system planning.


• Regulatory, environmental, and reliability requirements.


• Budgeting, capital planning, and contract management.


• Labor relations and collective bargaining administration.


• Strategic planning, process improvement, and stakeholder engagement.

Key Skills

• Strategic and analytical decision-making


• Leadership and change management


• Regulatory and operational compliance


• Relationship building and communication


• Problem solving and independent judgment