Director, Operations

Position Overview

Director, Operations – Full‑Time, Exempt. Location: Crisis - Mecklenburg Recovery Response Center, Charlotte, NC. Monday – Friday, 8:00 AM – 5:00 PM (On‑call as needed).

Salary: $95,000.00–$110,000.00 annually.

Job Summary

The Director, Operations is responsible for planning, developing, organizing, and maintaining program activities. The role also involves cultivating relationships with funders and potential partners to sustain existing programs and create new collaborations.

Essential Duties and Responsibilities

• Team Leadership – monitors and oversees program participation, ensures participant flow, signs off on clinical documentation when required.
• Guest Care & Advocacy – assists individuals and families in developing natural supports, fosters success in the community.
• Clinical Lead for Campus Connection – ensures seamless coordination between the organization and key special initiatives.
• Compliance & Risk Management – upholds policies and procedures, completes clinical documentation as required, ensures adherence to contractual, accreditation, and funding requirements, stays abreast of federal and state regulations.
• Cross‑Functional Collaboration – develops strategies to engage community members, maintains strong relationships with funders and stakeholders, administers the business plan, monitors budgetary activities, manages referral sources and external vendors, works collaboratively with external entities such as hospital staff, probation, police departments, and clinical teams.
• Operational Metrics – jointly accountable with the Medical Director for KPIs and operational efficiency.
• Performs other related duties as assigned.

Benefits

Competitive health, dental, and vision insurance; access to mental health resources and wellness programs. Strong retirement plan with company matching and generous paid time off to support work‑life balance. Ongoing opportunities for professional development and training in a supportive, inclusive environment.

Required Qualifications

• Education – Master’s Degree in Psychology, Social Work, or a related field from an accredited institution. (Alternatively, BSN Nursing with active RN licensure.)
• Licensure – licensure required in accordance with state regulations; independent licensure preferred. (Licensure examples include LPC, LMSW, LCSW, RN, and others as listed in the state addendum.)
• Experience – minimum five (5) years of full‑time behavioral health experience; minimum three (3) years of supervisory/management experience.
• Skills – ability to develop collaborative relationships with community partners; basic computer skills; attention to detail; problem solving; verbal and written communication; effective listening; excellent documentation; judgment and discretion; completion of de‑escalation training.
• Driving Requirements – if driving is required, meet Recovery Innovations’ driving policy and maintain a valid driver's record.
• Additional Requirements – age 18 or older (or the minimum required by state law), travel as needed, completion of comprehensive credentialing, confidentiality under HIPAA, and ability to pass required background and substance use testing.

State‑Specific Licensure Addendum

• Arizona : LPC, LMSW, LAC, LAMFT, LCSW, LMFT, LAC, LAMFT, LCSW, LMFT, LAC, LAC, RN (Bachelor’s).
• Delaware : LPCMH, LCSW, LMFT, LMSW, LACMH, LMFT, LACDP.
• Louisiana : LPC, LCSW, LMFT.
• Maryland : LCSW, LMSW, LCPC, LCMFT, LCSW‑C.
• North Carolina : LCMHC, LCSW, LMFT, RN (Bachelor’s).
• Ohio : LPCC, LISW, IMFT, LCSW.
• Washington : LCMHC, LICSW, LMFT, LASW, LMHCA, LMFTA, LASWA, AAC.

Physical Demands

Work may involve close visual focus, wrist and hand movements, finger dexterity, ear‑hand coordination, and lifting up to twenty (20) pounds.

Work Environment

May work in an office setting or behavioral health facility. Contact with agitated or confused individuals may occur. Travel across the region may be required.

Equal Employment Opportunity Statement

Recovery Innovations is committed to providing equal employment opportunities. Hiring practices are based on merit, qualifications, and abilities. No discrimination on basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. We strive to create a workplace where every employee feels valued and respected. Recovery Innovations is a second‑chance employer, evaluating qualified applicants fairly, including those with criminal histories, in accordance with legal and funder requirements.