Director Operations (JR230116)

Introduction

To heal, to teach, to discover and to advance the health of the communities we serve.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.

Overview

We are seeking a dynamic and experienced Director of Hospital Operations to lead and oversee day-to-day operational performance across the hospital campus. This role is responsible for translating organizational strategy into execution; driving efficiency, quality of care, patient throughput, and overall patient experience.

The ideal candidate is a strong operational leader with a clinical background and demonstrated management experience who thrives in fast-paced, high-acuity healthcare environments.

Responsibilities

• Provide leadership and operational oversight to ensure alignment with organizational strategy and regulatory requirements.
• Translate complex data, KPIs, and operational risks into actionable insights for executive leadership.
• Lead hospital-wide initiatives including workflow redesign, operational readiness, and capital projects.
• Oversee clinical infrastructure projects such as renovations, space planning, and new program implementation.
• Collaborate cross-functionally with Nursing, Medical Directors, Facilities, IT, and other stakeholders to drive operational excellence.
• Manage real-time operational challenges including capacity constraints, high census periods, and emergency events.
• Serve as Incident Commander during operational or clinical disruptions as needed.
• Support regulatory readiness, accreditation activities, and compliance initiatives.
• Lead post-event reviews, root cause analyses, and continuous improvement efforts.
• Foster a collaborative, patient-centered culture across multidisciplinary teams.

Requirements

• Bachelor’s degree required; Master’s degree preferred.
• 5+ years of progressiveleadership/managementexperience in a hospital or healthcare setting required.
• Strong knowledge of hospital operations, patient flow, and regulatory standards (e.g., Joint Commission, DOH).
• Proven ability to lead complex initiatives and manage cross-functional teams.