Overview
Channel Fusion revolutionizes how Fortune 1000 brands and dealers connect through our AI-first, customer-obsessed, tech-enabled approach. We are scaling rapidly while maintaining a people-first culture and commitment to Positively Outrageous Service.
Role
Lead our Co-Op and Incentive operations, driving strategic oversight and building high-performing teams across multiple client programs. You’ll thrive in an environment where outcomes matter more than effort, AI powers everything we do, and automation eliminates manual work.
Our Core Principles
- AI-First: Leverage AI as integral to daily work, delivering exponential productivity gains
- Customer-Obsessed: Relentlessly focus on improving experiences for brands, dealers, and stakeholders
- Tech Enabled: Continuously reimagine how work gets done, turning complex operations into streamlined competitive advantages
Key Responsibilities
- Lead Co-Op and Incentive operational functions with strategic oversight and KPI optimization
- Build and develop high-performing teams of managers and supervisors across client programs
- Drive operational efficiency metrics and quality control standards that exceed expectations
- Establish and manage OKRs framework across Operations organization
- Establish SOC controls and internal audit compliance across Operations organization
- Analyze operational data to identify cost savings, process improvements, and growth opportunities
- Collaborate with Sales, Marketing, and Client Directors on new business opportunities
- Conduct quarterly control assessments and implement remediation plans
- Create scalable processes, training programs, and documentation for rapid team expansion
- Demonstrate measurable productivity gains through AI tool adoption and automation
- Execute with speed and bias for action, making fast decisions with short feedback loops
Required Qualifications
- Bachelor's degree in Business Administration or related field
- 6+ years operational management experience with P&L accountability
- 2+ years advertising/marketing industry experience
- Proven track record building and scaling high-performance operations teams
- Experience establishing and managing OKRs framework
- Advanced analytics and data-driven decision making capabilities
- Experience with SOC controls, compliance, and internal audit processes
- Executive presentation skills and cross-functional collaboration expertise
- Demonstrated ability to deliver measurable business outcomes (not just activity)
- Comfort with AI tools and proven productivity gains through technology
- Strong bias for action with end-to-end ownership mindset
Preferred Qualifications
- Experience in channel partner ecosystems, dealer networks, and vendor management
- Background in Co-Op marketing and incentive program management
- Track record of operational transformations and change management initiatives
- Proficiency with business intelligence platforms and operational analytics tools
- Six Sigma, Lean Manufacturing, or other operational excellence certifications
- Supply chain management and cost optimization experience
- History of AI implementation, workflow automation, and digital transformation
What We Offer
- Supportive yet selective "Fuser" culture focused on high performance and client success
- Clear metrics, transparent feedback, and data-driven career progression
- Professional development in AI adoption, automation, and leverage-focused methodologies
- Growth opportunities within our rapidly scaling organization
Seniority level
- Director
Employment type
- Full-time
Job function
- Management and Manufacturing
- Advertising Services