Director, "Op Model Transformation" Program Management Lead

Director Of Program ManagementWe are seeking a Director of Program Management to lead the Program Management Office (PMO) in a multi-year strategic Operating Model Transformation. This role works closely with an Internal Consulting team and collaborators throughout the enterprise. It is responsible for directing the governance, planning, and performance management framework that supports the successful delivery of the transformation across solution lines, regions, and functions.You will lead a team of program managers, coordinating and developing them to ensure the flawless delivery of our transformation roadmap.

Your day will involve facilitating the identification and reduction of risks, ensuring compliance and operational risks are addressed, and bringing up critical issues to senior partners. You will collaborate with workstream leads to monitor progress and implement corrective actions where necessary.Program Planning & Delivery Management:Coordinate, mentor, and develop a group of program managers to create and maintain a coordinated transformation roadmap, including scope, achievements, critical path, and interdependencies across workstreamsSupport the identification, evaluation, prioritization, and reduction of program risks and dependencies, ensuring that regulatory, compliance, and operational risks are addressed in all program activitiesBring up critical risks and recommended solutions to senior collaborators, and work with workstream leads to establish baseline plans, track progress, and apply corrective actions when delivery risks ariseLead planning, measurement and tracking of progress and benefits realization, ensuring alignment to the defined argument and strategic outcomesProgram Governance & Control:Enable and maintain the governance framework for the operating model transformation, including steering committees, program approvals and build workshopsDefine and coordinate standards, templates, and processes for program planning, status reporting, risk/issue management, and change controlEnsure decisions, actions, and dependencies are detailed, tracked, and resolved in a timely mannerManage the program calendar, including steering meetings, forums, and key decision achievementsCollaborator Management & Communication:Cultivate positive relationships with business leaders, key collaborators, and cross-functional partners to ensure agreement and engagement in transformation roadmapDevelop and complete a clear communication and reporting strategy tailored to executive sponsors, business leaders, and delivery teamsProduce high-quality program reporting (e.g., dashboards, status reports, executive packs) that provide clear insight into progress, risks, and decisions neededSupport change management activities in partnership with Change/HR/Communications teams, including impact assessments and engagement plansChange Enablement & Continuous Improvement:Support changes and redesigns to the target operating model, including processes, organization, governance, and technology impacts, when challenges ariseEnsure that build decisions are traceable to strategic objectives and translated into clear implementation plansHelp define and monitor adoption and readiness metrics (e.g., training completion, process adherence, stabilization targets)Coordinate pilots, phased rollouts, and post-implementation reviews, incorporating lessons learned into future releasesContinuously refine PMO processes based on feedback, metrics, and lessons learnedSkills and experience that will lead to success:7+ years of experience in project/program management, with 3+ years in a PMO leadership role, preferably within a management consulting firmHands-on experience establishing Global Capability Centers (GCCs) or Centers of Excellence (COEs), including operating model development, process transition, and governance framework setupDemonstrated experience leading complex, multi-workstream transformation programs (e.g., operating model redesign, shared services, process re-engineering, or large-scale systems implementation)Experience working in a matrixed, global organization with senior executive collaboratorsStrong program and portfolio management skills, including planning, budgeting, resource management, and benefits managementAdvanced collaborator management and communication skills; able to translate complex program information into clear messages for executive audiencesStrong analytical and problem-solving skills; comfortable with data, metrics, and dashboards to drive decisionsAbility to influence without direct authority and to navigate ambiguity in a transformation contextProficiency with project portfolio tools and collaboration platforms (e.g., PowerPoint, Excel, Teams, Jira)Education:Bachelor's degree or equivalent experience in Business, Finance, Operations, Technology, or related field; advanced degree (MBA or similar) preferred.Pay Transparency Laws: The salary range for this position (intended for U.S. applicants) is $150,000 to $190,000 annually.

The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location. This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues.