Ramp is seeking a Director to lead a critical part of our omni-channel Customer Experience organization, covering Phone, Email, and Chat. You will guide a 24/7 operation, ensuring coverage, leadership, and customer satisfaction, while partnering with CX Operations, AI, Product, and Engineering to drive measurable improvements.
You will develop managers, translate strategy into clear priorities, and build scalable processes that improve speed, quality, and outcomes for customers and teams.
#J-18808-LjbffrDirector, Omni-Channel CX & AI-Driven Support in new york at Unknown Company
This position is listed as full time and onsite.