MCS Puerto Rico is seeking a senior leader to direct workforce management, quality assurance, and operational analytics for customer service operations, including call centers and service centers. You will drive forecasting, capacity planning, scheduling, real-time operations, and performance metrics to optimize service delivery and customer experience.
You will develop predictive workforce models, oversee a comprehensive quality management framework, and ensure compliance with CMS, HIPAA, and
#J-18808-LjbffrDirector of Workforce Strategy & Service Analytics in san juan at Unknown Company
This position is listed as full time and onsite.