TPIS in San Juan, PR is seeking a Workforce Management Director to oversee WFM, QA, and Operational Analytics for its customer service operations, including call centers. The role focuses on forecasting, capacity planning, staffing, real-time operations, and quality performance across channels.
The leader will drive data-driven strategies, develop dashboards, and ensure compliance with CMS/Medicaid/HIPAA within a highly regulated setting.
#J-18808-LjbffrDirector of Workforce Optimization & Quality Analytics in san juan at Unknown Company
This position is listed as full time and onsite.