Director of VIP Member Experience & Concierge

Quite Remarkable in Beverly Hills seeks a seasoned Member Relations Manager to define and lead the end-to-end member experience. You will shape a high-touch, personalized service model that reflects the brand’s commitment to excellence and build a dynamic concierge team.

Responsibilities include onboarding, engagement, retention, lifecycle management via CRM, and setting quality benchmarks while driving ongoing improvements based on member feedback.