Director of Technology Development

What You\'ll Be Doing

• Assess, improve, and modernize an existing technology environment


• Provide leadership for software enhancements, integrations, automation projects, and operational improvements


• Oversee business-critical applications supporting CRM, billing, inventory, ticketing, and operational workflows


• Manage internal technical resources and offshore/remote contractors


• Coordinate with third-party partners for larger development and implementation efforts


• Drive system simplification, stability, and process improvement initiatives


• Support technology strategy while remaining close enough to understand technical design and development decisions


• Partner directly with executive leadership on technology priorities and long-term planning

What We\'re Looking For

Technical Background

• 10+ years of experience within software development, technology engineering, systems architecture, or related technology leadership roles


• Strong understanding of software applications, integrations, APIs, databases, and development processes


• Experience managing or leading application development and enhancement efforts


• Ability to engage credibly with engineers and developers on technical solutions


• Experience evaluating and improving existing platforms rather than building greenfield environments

Leadership Experience

• Experience managing technical teams and/or offshore development resources


• Proven ability to prioritize work, drive accountability, and deliver results through internal and external teams


• Comfortable operating in a player-coach capacity when needed

Desired Industry Experience

• Telecommunications, connectivity, infrastructure, utilities, logistics, or other operationally intensive industries preferred


• Experience supporting customer-facing platforms, service operations, or complex system integrations is highly desirable

Culture Fit

This organization values authenticity, accountability, and practical problem-solving.

Successful candidates will be:

• Humble and straightforward


• Comfortable saying \"I don\'t know\" when appropriate


• Realistic, pragmatic, and solutions-oriented


• Collaborative without needing to be the loudest person in the room


• Able to work effectively across executives, technical teams, and operational stakeholders

Candidates who rely on buzzwords, oversell their technical abilities, or struggle to operate in a hands-on environment are unlikely to be successful.

• Initially onsite five days per week to learn the business and build relationships


• Long-term flexibility for limited remote work (typically one day per week)


• Smart casual culture


• Highly collaborative environment with direct access to executive leadership