Director of Sustaining Engineering (Rapid DNA)

Senior Manager/Director of Sustaining Engineering

Our client is seeking a Senior Manager/Director of Sustaining Engineering to maintain and improve their existing products. This role requires a player/coach attitude, ensuring product reliability, managing product support, and driving continuous improvement initiatives. It is a highly visible position, requiring strong technical acumen in electro‑mechanical engineering to support the products and rapid company growth. Success in this role demands technical expertise, a process‑driven approach, and the ability to work independently while providing regular updates to stakeholders.

Candidate Characteristics

1. Values‑Driven : Embodies the client’s team values and is committed to "doing the right thing."
2. Growth‑Oriented : Prioritizes rapid growth as a primary directive.
3. High Energy & Drive : Self‑motivated with a strong sense of urgency.
4. Creative Problem‑Solver : Seeks synergistic solutions that benefit both customers and the company.

Key Responsibilities

1. Leadership and Management

   • Lead and mentor the sustaining engineering team.
   • Develop and implement strategies and processes aligned with company goals.
   • Foster a collaborative culture through cross‑functional communication.

2. Product Maintenance and Improvement

   • Lead and support investigations into product issues.
   • Drive continuous improvement initiatives.
   • Collaborate with S&T and Manufacturing to support product changes and updates.

3. Contract Manufacturer Coordination

   • Act as the lead technical point of contact for all contract manufacturing.
   • Manage part change notifications, end‑of‑life processes, and other material supply issues.

4. Customer Support

   • Work closely with the field support team to address and resolve product‑related issues.
   • Lead customer communication efforts regarding product updates and improvements.
   • Monitor and analyze customer feedback to identify continuous improvement opportunities.

5. Project Management

   • Manage all sustaining engineering activities from planning to delivery.
   • Allocate resources effectively to meet deadlines and objectives.
   • Track and report on project progress.

Preferred Qualifications

• Bachelor's or advanced degree in Engineering or a related field (Master’s degree preferred).
• 10+ years of engineering experience, with a preference for at least 5 years in a leadership position.
• Strong technical experience in electro‑mechanical systems, PCR, and CE is highly valued.
• Proven track record in a similar role.
• Excellent communication and interpersonal skills.
• Experience with quality assurance and regulatory compliance.
• Ability to thrive in a fast‑paced, dynamic environment.