We are currently seeking an experienced Technology Leadership Professional to join our team as Director of Support Services. You will be joining a team of highly dedicated professionals that thrive for new challenges daily, as well as a company that demonstrates the greatest care for its employees and has a track record for sound business decisions.
Job Description
* Leading IT Projects for Clients
* Leading all Support Staff
* Managing Help Desk Services and Deliverables
* Working with End-Users and Vendors to support applications and environments
* Working with Client Stakeholders on strategy and vision
* Meeting regularly with Clients and attending Client meetings and engaging Executive Management
* Supporting Client initiatives remotely and on‑premise
* Routine network maintenance in various Microsoft environments
* Maintenance of Active Directory environments including Group Policies
* Deployment of infrastructure improvements on Client environments
* Assist in maintaining and deploying Office 365 environments
* Assist in maintaining and deploying client applications and environments
* Leading initiatives for researching and deploying new applications
Qualifications
* Five years or more of IT support experience is preferred
* Two years or more of IT leadership experience is preferred
* Solid experience in support services management roles is preferred
* Two years of experience with desktop management is preferred
* Office 365 experience is preferred
* Experience with Microsoft Active Directory is preferred
* A degree in information technology or business management is preferred
* Having worked in a highly motivated, fast‑paced, critical support role
* An excellent reputation for support to end‑users and leading teams
* Excellent decision‑making and critical‑thinking skills
* Ability to work in a fast‑paced and quickly changing environment
* Excellent organizational and communication skills are required
* Ability to meet deadlines with projects and assignments
* Ability to learn and support new technologies and train others
* Some regional travel may be required - all expenses paid
* Participation in an on‑call rotation schedule
* Must be an energetic and highly motivated self‑starter
* Must be self‑motivated and have a positive attitude
* Must be detail oriented
* Must have the ability to multi‑task
* Must have excellent oral and written communication skills
* Must have the ability to communicate effectively with others
Benefits
* Above average performance review wage increases
* Industry competitive salary based on education, capability, and experience
* Prescription coverage
* Vision coverage
* Short‑term disability
* 401(k) retirement plan
* Paid time off
* Paid training and certification testing
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Job Description
* Leading IT Projects for Clients
* Leading all Support Staff
* Managing Help Desk Services and Deliverables
* Working with End-Users and Vendors to support applications and environments
* Working with Client Stakeholders on strategy and vision
* Meeting regularly with Clients and attending Client meetings and engaging Executive Management
* Supporting Client initiatives remotely and on‑premise
* Routine network maintenance in various Microsoft environments
* Maintenance of Active Directory environments including Group Policies
* Deployment of infrastructure improvements on Client environments
* Assist in maintaining and deploying Office 365 environments
* Assist in maintaining and deploying client applications and environments
* Leading initiatives for researching and deploying new applications
Qualifications
* Five years or more of IT support experience is preferred
* Two years or more of IT leadership experience is preferred
* Solid experience in support services management roles is preferred
* Two years of experience with desktop management is preferred
* Office 365 experience is preferred
* Experience with Microsoft Active Directory is preferred
* A degree in information technology or business management is preferred
* Having worked in a highly motivated, fast‑paced, critical support role
* An excellent reputation for support to end‑users and leading teams
* Excellent decision‑making and critical‑thinking skills
* Ability to work in a fast‑paced and quickly changing environment
* Excellent organizational and communication skills are required
* Ability to meet deadlines with projects and assignments
* Ability to learn and support new technologies and train others
* Some regional travel may be required - all expenses paid
* Participation in an on‑call rotation schedule
* Must be an energetic and highly motivated self‑starter
* Must be self‑motivated and have a positive attitude
* Must be detail oriented
* Must have the ability to multi‑task
* Must have excellent oral and written communication skills
* Must have the ability to communicate effectively with others
Benefits
* Above average performance review wage increases
* Industry competitive salary based on education, capability, and experience
* Prescription coverage
* Vision coverage
* Short‑term disability
* 401(k) retirement plan
* Paid time off
* Paid training and certification testing
#J-18808-Ljbffr
Director of Support Services in phoenix at Unknown Company
This position is listed as full time and able to be worked remotely.