Pickle is seeking a senior leader to own and optimize the customer support operation, driving strategy, people, and systems. You will manage a team of offshore agents, partner with Product and Operations to address root causes, and push AI-assisted automation to improve outcomes while reducing costs.
You’ll own the end-to-end support experience and its impact on growth. The role requires 4+ years in customer operations with 2+ years leading a team, strong analytics, and a passion for fraud/risk
#J-18808-LjbffrDirector of Support Operations & Trust in new york at Unknown Company
This position is listed as full time and onsite.