Director of Storm Operations

GMB Powerline Services is a family-owned and operated utility contractor based in West Virginia, proudly supporting our IBEW workforce. We deliver safe, reliable, and high-quality utility construction and storm restoration services nationwide. Our crews and corporate team work as a close-knit unit, grounded in our values of Safety, Reliability, Quality, and Community. With a growing fleet and dedicated staff, we are committed to delivering service excellence for the communities we serve.

Position Summary:

The Storm Operations Resources Director is a critical role supporting GMB Powerline Services storm response operations by managing crew rosters, coordinating logistics, and ensuring seamless communication between field crews, vendors and utility customers. This position oversees emergency call outs, mobilization and demobilization of crews and equipment while also arranging accommodations and travel as needed adhering to the customer billing limitations. The Resources Director ensures operational readiness through proactive planning, vendor relationship management and real time problem solving during emergency events while managing support and Superintendents responsible for crew operations. This role requires exceptional organizational skills, attention to detail, and the ability to operate effectively in high pressure situations to help GMB deliver timely, safe and efficient power restoration services.

Key duties and responsibilities:

Emergency Call Out Management and Logistical Oversight and Execution

• Maintain linemen outreach materials, proactively working to attract qualified linemen and ensure a steady supply of skilled workers for emergency response needs for pre-set rosters.
• Streamline GMB in-house established storm rosters for crews on GMB “First Call” confirmation list.
• Standardized templates which align with utility customer requirements to optimize the transfer of data from GMB rosters to utility customer’s required templates and tools.
• Leverage outbound communication software to broadcast call outs to our enrolled contacts and manage all applications for crew registration data collection, including data exports for call confirmation purposes.
• Build and confirm crew rosters based on storm requirements and availability in accordance with utility customer specifications.
• Brief crew members on storm response plans upon call confirmations during the job roster build process.
• Regularly update and communicate with utility customers regarding crew statuses, from the creation of job rosters to mobilization and demobilization, ensuring timely and accurate information is provided.
• Act as point of contact for crews and GMB Storm Operations Leadership to ensure smooth communication and coordination throughout the storm response process.
• Coordinate with the Director of Fleet Services to ensure the availability of necessary equipment for deployment.
• Oversee the smooth demobilization of crews, equipment, and resources at the conclusion of storm calls.
• Ensure all demobilization activities are properly documented, including tracking crews and equipment returns.
• Collect, audit and hand off proper documentation to both the accounting and fleet teams.

Logistics Planning, Accommodations and Travel Arrangements (When Applicable)

• Develop and standardize logistics processes for crew mobilization, equipment readiness, securing accommodation, and transportation during storm responses.
• Assess needs and book lodging for deployed crews, considering the storm’s duration and proximity to affected areas.
• Arrange travel for crews and equipment to storm-affected regions, including flights and local transport if necessary.
• Ensure all logistics activities comply with safety, regulatory, and contractual requirements.

Continued Communication and Emergency Response Operational Support

• Monitor and confirm crew check-ins, ensuring that all personnel arrive at designated locations promptly and adhere to scheduled timelines, maintaining operational efficiencies and minimizing delays.
• Maintain real-time communication with field crews and utility customers to provide updates, resolve issues, and ensure safe operation.
• Addresses emerging logistical challenges such as equipment malfunctions, road closures, or adverse weather conditions, and coordinate additional resources as needed.
• Build and maintain relationships with key vendors and suppliers, ensuring the availability of necessary resources (e.g., equipment, lodging, transportation) during emergencies.
• Work with vendors to negotiate favorable contracts, ensuring competitive pricing and service-level agreements are met, while maintaining strong vendor relationships.
• Continuously monitor market conditions and vendor performance, ensuring cost-effective and reliable sourcing of supplies and services.

Post-Storm Evaluation and Storm Reporting

• Conduct thorough reviews of storm responses, assessing internal processes and identify areas for operational efficiency.
• Collect feedback from crews and stakeholders to identify improvements for future operations and storm calls.
• Develop, maintain and distribute standard Storm Response Reporting Dashboards to internal leadership teams.
• Provide direct leadership, coaching, and performance management to the Logistics Resource Manager and Senior Superintendent of Storm Operations, ensuring alignment with GMB’s storm response objectives and company values.
• Establish clear goals, accountability metrics, and communication routines to drive operational readiness, crew coordination, and logistical precision across all storm events.
• Foster a high-performance, team-oriented culture centered on safety, collaboration, and reliability under demanding conditions.
• Serve as a mentor and resource for leadership development, empowering direct reports to make effective, real-time decisions while maintaining adherence to company policies, regulatory requirements, and customer standards.
• Conduct regular performance reviews, identify development opportunities, and provide constructive feedback to support professional growth and succession planning.
• Coordinate cross-functional collaboration between Operations, Fleet, Safety, and Accounting to ensure unified storm response execution and post-storm documentation accuracy.

Other:

• Perform other duties as assigned to support departmental and organizational goals, including tasks outside of the primary job function as operational needs evolve

Education Requirements & Experience Qualifications

• Bachelor’s degree in logistics, supply chain management, business administration, or a related field or work experience equivalent.
• Relevant certifications or training in emergency management or project management is a plus.
• 3+ years of experience in logistics, emergency management, or operations coordination.
• Familiarity with crew resource management, transportation logistics, and vendor relationship management.

Technical Skills

• Proficiency in using logistics and project management software.
• Experience with deployment systems and real-time tracking.
• Highly Proficient with Microsoft Office Suite, particularly with Microsoft Excel and data visualization tools.
• Familiarity with outbound communicator tools (SMS Texting / Marketing Platforms, and Systems Automations etc.)
• Experience with outbound survey platforms for data collection, data export, import templates and data mapping.

Job Type:

Full-Time, Salary, Exempt

• Management Storm Bonus Plan
• Paid Time Off
• Paid Holidays
• Health Insurance Options
• Life Insurance Options
• 401(k) Plans

Physical & Travel Requirements:

This role requires up to 20% travel, including overnight travel and occasional short-notice travel during storm or emergency response events. Travel may include visits to project sites, storm locations, utility partners, and corporate offices. A valid driver’s license and ability to travel by vehicle and air are required.

The position is primarily office-based but includes periodic field visits to active construction and utility sites. Candidates must be able to sit for extended periods, work at a computer, communicate effectively, and occasionally stand, walk uneven terrain, climb stairs, and wear required PPE (hard hat, safety glasses, high-visibility vest, composite-toe boots). Ability to lift up to 25 pounds occasionally is required.

Storm Duty & Operational Support Requirement

As a company supporting critical infrastructure and emergency response operations, all employees share a responsibility to support storm restoration and emergency response efforts when activated. Storm duty may require extended hours, travel to affected areas, and temporary reassignment of duties to meet operational needs. While on storm duty, employees may be required to assist in functions outside of their regular role or department to support restoration, logistics, safety, or administrative efforts. Flexibility, teamwork, and a willingness to respond where needed are essential components of employment.

Schedule:

• Varies Due To Nature of Industry (M-F)

GMB Powerline Services does not accept unsolicited resumes or candidate submissions from outside recruiters, staffing agencies, or third-party firms. Any resumes received from such entities will be considered unsolicited and the property of GMB Powerline Services, with no fees payable.

GMB Powerline Services, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.