Director of Social Engagement & Community Strategy

The Cigna Group is seeking a Director of Social Engagement & Community Management to lead strategy, governance, and operations for enterprise social channels. You will oversee a team of community managers and work with Brand, Legal, Compliance, and Communications to protect and elevate the enterprise brand.

You will build a long-term engagement model, set SLAs, and measure outcomes, including sentiment, escalation, and program health, across regulated environments.