Leading strategic initiatives remotely, the full-time salaried Director of Service Optimization will drive service improvement efforts across Revenue Cycle teams, manage cross-functional relationships, and oversee the execution of operational roadmaps to enhance customer service experiences. Key responsibilities Leads and mentors a multidisciplinary team of subject matter experts, fostering a culture of innovation and accountability Drives service optimization initiatives through process improvement, automation, and streamlined workflows Owns the vision and execution of a complex operational roadmap, ensuring alignment of resources and stakeholder needs Required qualifications Bachelor's degree in Business, Technology, Engineering, or a related field 7-10 years of experience in customer or operations technology Strong experience managing technical products and using databases, CRM data, or electronic health record systems Excellent communication skills with the ability to translate technical concepts for business audiences Proven problem-solving and analytical skills with project oversight experience
Director of Service Optimization in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.