Director of Sales

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city's business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

Our Open Opportunity

Four Seasons Hotel Chicago is seeking an accomplished and commercially driven Director of Sales to join our Commercial leadership team. This senior leadership role is responsible for driving profitable revenue through the strategic oversight of the hotel's sales activities, with a focus on identifying new business opportunities, strengthening key accounts, and maximizing production across Group, Corporate, Leisure, Consortia, Entertainment, Sports, and other key market segments.

As a key member of the Commercial leadership team, the Director of Sales will partner closely with the Commercial Director, Revenue Management, Marketing, Conference Services, and Operations teams to ensure sales strategies align with market demand, business priorities, and the hotel's overall revenue objectives. This individual will lead and develop a high-performing Sales team, providing strategic direction, coaching, accountability, and support to achieve both individual and departmental goals.

The successful candidate will possess a sophisticated understanding of luxury urban hotel sales, revenue optimization, business development, and client relationship management. This role requires a polished, proactive, and results-oriented leader who can balance strategic planning with hands-on selling while representing Four Seasons Hotel Chicago with excellence, credibility, and strong commercial discipline in one of North America's most competitive luxury hospitality markets.

What you will do:

Sales Leadership & Commercial Strategy

Lead the hotel's sales efforts and translate commercial priorities into focused strategies and action plans designed to achieve budgeted revenue, market share, and profitability goals across all key business segments.

Team Leadership & Development

Lead, coach, and develop the Sales team by establishing clear expectations, fostering accountability, and creating opportunities for continued professional growth and career advancement.

Sales Leadership & Commercial Strategy

Lead the hotel's sales efforts and translate commercial priorities into focused strategies and action plans designed to achieve budgeted revenue, market share, and profitability goals across all key business segments.

Team Leadership & Development

Lead, coach, and develop the Sales team by establishing clear expectations, fostering accountability, and creating opportunities for continued professional growth and career advancement.

Business Development & Account Management

Actively prospect, sell, and manage key accounts while expanding relationships within assigned territory. Identify new business opportunities that strengthen the hotel's market position and long-term revenue contribution.

Revenue Optimization

Partner closely with the Commercial Director and Revenue Management team to strategically manage Group and transient business, room rates, inventory, function space utilization, and market mix to maximize total hotel revenue and profitability.

Market & Client Leadership

Maintain a strong understanding of Chicago market dynamics, competitive activity, industry trends, and client needs. Lead negotiations that balance customer expectations with the hotel's revenue,