Director of Sales & Operational Planning

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Director of Sales & Operational Planning

Salary Range: $180,000.00 To $220,000.00 Annually

Key Responsibilities

Demand and Capacity Planning

• Own development and continuous improvement of demand forecasting models across customer segments, instrument types, and service categories
• Deliver and maintain rolling demand and capacity outlooks:
  • Short-term
  • Medium-term
  • Long-term
• Incorporate seasonality, growth trends, and customer behavior into forecasts
• Develop and refine capacity planning frameworks incorporating technician availability, specialization constraints, service standards, and geographic considerations
• Identify structural gaps between demand and capacity and drive system-level recommendations (hiring, cross‑training, process changes, capacity rebalancing)

Efficiency and Productivity Modeling

• Own analysis of TAT variability and its systemic drivers
• Drive initiatives that improve on-time delivery and predictability

Turnaround Time Predictability

• Build and own scenario models to support:
  • Cross‑training strategies
  • Workload balancing across sites
  • Capacity expansion and efficiency improvement scenarios
• Translate complex analysis into clear, actionable recommendations for leadership

Cross‑Functional Planning and Alignment

• Own and drive structured demand and capacity review
• Continuously improve planning processes, tools, and data quality

Qualifications

• 7-15 years of progressive experience in operations planning, supply chain management, industrial engineering, or capacity management.
• Strong systems thinking and analytical rigor
• Experience in multi‑site or distributed operations.
• Demonstrated ability to design and build systems (not just analyze them)
• Proven ability to influence across functions
• Can operate on a daily, weekly and monthly cadence
• High ownership mindset with willingness to be deeply hands‑on
• Strong executive communication and presentation skills with the ability to influence senior leadership.
• Proven analytical problem‑solving skills and a data‑driven decision‑making mindset.
• Advanced proficiency in Excel and modeling required; experience with Power BI or similar tools preferred

Education

Bachelor’s degree in Engineering, Supply Chain, Finance, Business, or a related field required.

MBA or advanced degree preferred.

Primarily office-based environment with periodic travel to operational sites as needed.