- drive the success of the whole business as a member of the Grubhub for Business senior leadership team
- lead and inspire a senior team of 4–5 problem-solvers — develop them, stretch them, and promote them while building a strong culture
- oversee the full customer journey to improve acquisition, retention and expansion by owning workflows, processes, tools and metrics our frontline teams run on; constantly iterate and improve
- own the GTM tech stack, from first lead through the full customer lifecycle; ensure we have the right tools, obsess over setups, put automation and AI to work, and get everything each tool has to give
- run the rhythm of the business: the dashboards our teams run on every day, the WBR covering detailed metrics each week, the monthly exec MBR
- spot the biggest business problems in the numbers and solve them; no boiling the ocean, just smart targeted analysis, done fast, and the ability to figure out the right next move
- run forecasts, quota setting, comp plan design & administration
- act as a thought partner on floor design (org, roles, territories)
Requirements
- 10+ years in revenue operations and analytics supporting B2B sales teams
- 5+ years leading teams
- thorough understanding of sales funnels (Inbound and outbound) and metrics (conversion rates, cycle times, etc)
- experience with high-volume Outbound lead gen and delivery
- thorough understanding of Success funnels and metrics across both expansion and retention
- experience with consumption-based products
- a track record of quantified results
- ability to thrive in an ambiguous, fast-changing, startup-like environment
- strong analytical skills — comfortable in SQL and BI tools, and willing to go hands-on
- expert-level Salesforce and experience with Gong/Salesloft/or/Outreach required; Chili Piper, LeanData, and ChurnZero a plus
Core Competencies
Demonstrates expertise in revenue operations and analytics, with a strong focus on sales funnels, metrics, and team leadership. Proficient in utilizing tools like Salesforce and BI tools to drive customer acquisition, retention, and expansion in a fast-paced environment.
Highest-signal resume keywords
- Revenue Operations
- Salesforce Expertise
- Team Leadership
- Analytical Skills
- B2B Sales Support
ATS Optimization Keywords
Hard Skills
- Revenue Operations
- Sales Funnel Analysis
- Metrics Tracking
- Lead Generation
- SQL Proficiency
- BI Tools
- Forecasting
- Quota Setting
- Comp Plan Design
- Consumption-Based Products
Soft Skills
- Problem Solving
- Adaptability
- Leadership
- Collaboration
- Communication
Industry Keywords
- B2B Sales
- Customer Journey
- Acquisition
- Retention
- Expansion
- Automation
- AI Integration
- Startup Environment
- High-Volume Lead Gen
- Quantified Results
Tools & Technologies
- Salesforce
- Gong
- Salesloft
- Outreach
- Chili Piper
- LeanData
- ChurnZero