Director of Retail Operations

Lead the growth of a rapidly expanding luxury retail business with a strong global vision. This is an opportunity for a strategic, hands-on retail leader to shape how stores open, operate, and deliver an exceptional client experience across domestic and international markets.

The Director of Retail will lead operational strategy for a growing portfolio of stores, including new openings, team development, performance management, client experience, inventory, and cross-functional execution. The role is ideal for someone who enjoys building scalable systems, developing strong teams, and bringing structure to a fast-moving, creative environment.

What You Will Lead

• Retail operations strategy across domestic and international locations
• New store openings, operational readiness, staffing plans, and training
• Scalable store standards, SOPs, and best practices
• Recruiting, onboarding, coaching, and leadership development
• Store performance, payroll, budgets, productivity, and profitability
• Inventory, merchandising, clienteling, and elevated client experience
• Cross-functional partnership with Finance, HR, Marketing, Design, IT, Visual Merchandising, and Buying
• Retail compliance, employee relations, and operational risk management

What Makes This Opportunity Exciting

• Direct impact on a high-growth retail expansion strategy
• Opportunity to build the operating model for a growing global store portfolio
• High visibility across leadership and key business partners
• Creative, entrepreneurial environment with room to make meaningful improvements
• Travel and involvement in store launches, market growth, and team building

What You Bring

• 8+ years of progressive retail operations experience, including multi-store leadership
• Background in luxury, contemporary, fashion, lifestyle, or high-touch retail
• Experience opening stores and building teams from the ground up
• Strong operational, financial, and people leadership skills
• Experience with labor planning, inventory, retail systems, and store performance reporting
• Strong cross-functional communication, organization, and problem-solving abilities
• Willingness to travel frequently within the United States and internationally