Director of Property Management

Position Summary

The Director of Property Management is responsible for overseeing the strategic and day-to-day management of a portfolio of commercial and/or residential properties. This leadership role ensures operational efficiency, tenant satisfaction, financial performance, regulatory compliance, and the successful execution of property management initiatives. The Director will lead a team of property managers and support staff while partnering with ownership, vendors, and stakeholders to maximize asset value and portfolio performance.

Key Responsibilities

Leadership & Operations

• Provide leadership and direction to property management teams across multiple properties.
• Develop and implement operational policies, procedures, and best practices.
• Monitor property performance and ensure consistent service delivery across the portfolio.
• Mentor, coach, and develop property management staff to drive engagement and performance.

Financial Management

• Oversee annual budget preparation, forecasting, and financial reporting.
• Analyze operating expenses, revenue trends, and capital expenditures to maximize profitability.
• Review and approve property invoices, contracts, and purchase orders.
• Identify opportunities for cost savings and operational improvements.

Tenant & Client Relations

• Foster strong relationships with tenants, owners, and key stakeholders.
• Ensure high levels of tenant satisfaction through responsive communication and issue resolution.
• Oversee lease administration and coordinate with leasing teams to maintain occupancy goals.
• Address escalated tenant concerns and develop effective solutions.

Property Maintenance & Compliance

• Ensure properties are maintained to company standards and regulatory requirements.
• Oversee preventive maintenance programs and capital improvement projects.
• Manage vendor relationships, contract negotiations, and service agreements.
• Ensure compliance with local, state, and federal regulations, including safety and risk management standards.

Strategic Planning

• Develop long-term strategies to enhance property value and operational efficiency.
• Monitor market trends and recommend initiatives to improve asset performance.
• Support acquisitions, dispositions, and property transitions as needed.
• Prepare and present performance reports to executive leadership and ownership groups.

Qualifications

• Bachelor's degree in Business Administration, Real Estate, Finance, Property Management, or a related field preferred.
• 7+ years of progressive property management experience, including multi-site management.
• 3+ years of leadership experience managing teams and property operations.
• Strong knowledge of budgeting, financial analysis, lease administration, and asset management.
• Thorough understanding of landlord-tenant laws, property regulations, and compliance requirements.
• Experience with property management software and Microsoft Office Suite.
• Professional designations such as CPM®, RPA®, CCIM®, or ARM® are preferred.