Director of Program Management

Program Management LeaderLeads the Program Management function at the Buffalo Grove, IL site. Hires, deploys and develops a team of Program Managers / supporting teams, ensuring effective collaboration with Operations and other site functions in driving customer satisfaction and the delivery of customer contracts. Establishes standard work and implements Plexus' best practices within the site/s and regions.Key Job Accountabilities:Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values.

Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.Ensures that customer contracts and parameters are understood by PMs and CFTs and that PMs have the knowledge and skills to ensure adherence and delivery to contractual commitments. Partners and influences key stakeholders to recommended contract changes and improvements.Maintains close working relationships with the Plexus Market Sectors and customers in order to ensure customer service excellence. Establishes standard work for the PM team in respect to CFT Leadership, customer engagement, and delivery planning and execution.Leads and sponsors site customer satisfaction activities and metrics.

Supports PMs and CM/CDs with best practice adoption and leads site level cross-functional customer satisfaction improvement initiatives.In collaboration with Operations and Program Leadership, ensures effective planning and management of transfers and transitions – new customers (in), disengagements (out), NPI's and transfers from/ to other Plexus sites.Education/Experience Qualifications:Bachelor's Degree with 10 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.We are pleased to provide reasonable accommodations to individuals with disabilities or special requirements. If you need an application accommodation, please contact us by email at Please include your contact information and clearly describe how we can help you.

This email is for accommodation requests only and cannot be used to inquire about the status of applications.We are an Equal Opportunity Employer (EOE) and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Some offers of employment are contingent upon successfully passing a drug screen and/or background check.