BNY Mellon seeks a Director, Production Services Manager to own production stability, vendor relationships, and operational readiness for its contact center and AI automation platform. You will lead a team handling IVR, telephony, workforce management, speech analytics, voice biometrics, and virtual assistants.
As a senior leader, you will drive root-cause analysis, post-incident reviews, and corrective actions while coordinating across internal teams, vendors, engineering, and business
#J-18808-LjbffrDirector of Production Services & AI Platform Stability in boston at Unknown Company
This position is listed as full time and onsite.