Director of Production & Quality

Toll Brothers, America's leading builder of luxury homes seeks a Director of Production and Quality for our local home building operations division located in Orlando, Florida.

The Director, Production & Quality position oversees a team of Area Production Managers and Customer Care teams. They liaise and collaborate with functional leaders on issues related to division strategy and construction matters.

Primary Responsibilities

• Strategy and Process
  • Strategic and tactical planning related to the construction function
  • Technical oversight of construction activities ensuring consistent execution, efficient processes and optimum cost effectiveness
  • Controlling the permitting, starts, scheduling and even flow processes
  • Managing the division construction budget
  • Oversee the warranty and customer service function to ensure the highest level of customer satisfaction
  • Provide accurate and timely reporting on key metrics and performance indicators
  • Conduct weekly meetings with Area Production Managers and Customer Care Managers to discuss pertinent issues and maintain open communication to the team
  • Continually develop and solicit feedback on ways to reduce construction and warranty costs through both Toll personnel and our trade partners
  • Ensure quality is built into every home in order to minimize warranty issues
  • Assist in the resolution of any construction quality issues, which become apparent during the construction and warranty period
  • Analyze survey data with respect to the construction and warranty process and implement improvements where necessary
  • Ensure collaboration and communication between all division teams
• Accountability and Adoption
  • Monitor construction activity to ensure homes are started within the established parameters
  • Oversee the Construction teams use of BuildPro to ensure it is being utilized fully
  • Ensure adherence to the company written safety programs by all team members, including trade partners
  • Stay current on all building code changes to be sure they are communicated timely to construction staff
• People and Talent Development
  • Ensure the Production and Quality team maintains the capabilities it needs to be successful by supporting the recruitment, selection, training and development of its employees
  • Lead, coach and mentor to identify strengths to build on and provide opportunities for growth
  • Ensure the team continuously improves the way it works together to drive value for the division
  • Resource planning based on production needs and priorities, delegating work, based on staff competencies
• All other duties as assigned

Qualifications & Experience

• Solid knowledge of major activities associated with residential real estate construction
• Proven track record of managing complex processes with diverse groups of stakeholders
• Proven history of delivering projects against established timelines
• Familiarity with current software applications used within the residential construction industry, and ability to help others see the benefits of integrating technology with residential real estate operations
• Experience communicating with senior leaders
• 7-10 years of construction management experience
• 5 years of experience in residential homebuilding
• MBA (Preferred)

We offer an excellent compensation and benefits package that includes comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, and much more!

Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti‑discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.