This role is located on‑site at our facility in Lakeland, Florida. Occasional overnight travel as needed for training, collaboration, and leadership meetings may be required (<10%).
- Develops and maintains pharmacy services in accordance with State and Federal regulations, accepted standards, professional practices, and company policies in coordination with the Pharmacists-in-Charge.
- Leads operations supporting multi-state licensor, ensuring readiness for shipment to all 50 states, including oversight of pharmacist and pharmacy licensing, state‑specific compliance requirements, and audit readiness.
- Oversees high‑volume automation and robotic dispensing systems and associated vendor relationships, including configuration, maintenance, and performance optimization, ensuring seamless integration with the pharmacy management system.
- Ensures maintenance and optimization of robotic systems, conveyor networks, and automated labeling, counting, and packaging systems to support national‑scale prescription volume.
- Provides strategic oversight of cold‑chain management processes for temperature‑sensitive medications, including monitoring, packaging validation, facilities, equipment, and excursion management programs and systems to ensure product integrity.
- Oversees the management of inventory control and pharmacy supplies, including forecasting, purchasing, storage, reconciliation, and waste reduction to support continuous operations and minimize stock‑outs.
- Oversees the planning, supervision, coordination, and execution of all activities related to pharmacy operations, including prescription processing, fulfillment, packaging, and logistics.
- Provides on‑site operational support to the data entry and clinical review teams, ensuring efficient communication, issue escalation, and workflow alignment—while maintaining a collaborative partnership with the remote Director having direct supervision responsibility for those functions.
- Monitors operational throughput, production metrics, and key performance indicators (KPIs) to drive efficiency, reduce error rates, and maximize resource utilization.
- Coordinates and supervises departmental operations, including but not limited to hiring, determining workload, delegating assignments, training, monitoring, scheduling, evaluating performance, and initiating corrective and disciplinary actions.
- Mentors, trains, and develops staff and management team to support career growth and succession planning.
- Collaborates cross‑functionally with Compliance, Quality, IT, Human Resources, and Talent Acquisition.
- Oversees quality improvement initiatives and ensures standard operating procedures (SOPs) reflect best practices in automation, fulfillment, safety, and patient care.
- Partners with IT and vendor partners to validate system upgrades and implement process automations to enhance operational capacity.
- Supports the annual budgeting process, including forecasting for technology upgrades, cold‑chain infrastructure, automation expansion, inventory management systems, and compliance costs.
- Maintains strict adherence to HIPAA and other confidentiality requirements, protecting patient data and proprietary business information.
- Serves as the primary on‑site point of contact for client and manufacturer relationships, facilitating effective communication, resolving operational issues, and ensuring contractual and service‑level agreements (SLAs) are met.
- Enforces company policies and procedures and performs other duties as assigned.
The above duties are meant to be representative of the position and not all inclusive.
Minimum job requirements
- 5+ years of progressive pharmacy operations leadership, preferably within a central fill, mail‑order, or specialty pharmacy environment.
- Advanced degree (PharmD and MBA, or equivalent) preferred.
- Demonstrated experience managing large‑scale automated pharmacy systems (e.g., robotic dispensing, high‑speed packaging, or conveyor networks).
- Experience with Pharmacy Management System software platforms.
- Proven experience with multi‑state licensure, nationwide distribution, and familiarity with state board regulations across multiple jurisdictions a requirement.
- Experience overseeing cold‑chain operations and managing temperature‑sensitive pharmaceutical products.
- Experience managing large‑scale inventory and supplies operations within a regulated pharmacy or healthcare environment.
- Pharmacist licensure in one or more key states — including AL, CO, FL, ID, IL, IN, KY, LA, MD, MI, MS, OR, TN, TX, VA, and WV — is highly desirable but not required.
Knowledge, skills & abilities
- Excellent leadership and management skills.
- Ability to effectively package data/metrics and present information to senior leadership.
- Proficient in MS Word, Excel, Power‑Point, Outlook, and Visio.
- Excellent written and verbal communication skills.
- Excellent analytical, problem‑solving and decision‑making skills.
- Ability to accept changing workflows and unexpected demands requiring flexibility.
- Ability to work under pressure and appropriately prioritize responsibilities.
- Ability to work independently with minimal supervision.
- Ability to develop collaborative working relationships.