University Hospital in Newark, NJ seeks a Manager, Patient Relations/Patient Experience to lead the Patient Relations department. You will champion patient advocacy, manage grievances, and drive service recovery while advising leaders on patient experience data and CMS/HCAHPS metrics.
The role requires a Bachelor’s degree and at least five years in healthcare or customer service, including supervisory experience, with strong leadership and de-escalation skills.
#J-18808-LjbffrDirector of Patient Experience & Relations in newark at Unknown Company
This position is listed as full time and onsite.