DIRECTOR OF PATIENT DINING SERVICES, HOSPITALS

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Reports to: Regional Director of Operations

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

The Director of Patient Services provides strategic and operational support for patient dining programs across assigned healthcare locations. This role focuses on improving processes, enhancing the patient experience, ensuring compliance with dietary and regulatory standards, and supporting the development of patient services teams. The Director partners with site leadership to drive operational excellence, standardize best practices, and strengthen patient-centered care.

Key Responsibilities:

• Partner with Directors, Leaders and Patient Services Managers to improve patient dining operations, service consistency, and regulatory compliance
• Support the implementation and optimization of patient services programs, including bedside ordering initiatives
• Coach, train, and develop Patient Services Managers, supervisors, and frontline associates
• Promote best practices in patient experience, food safety, dietary compliance, and operational performance
• Serve as a resource for regulatory readiness, survey preparation, and healthcare foodservice standards
• Monitor team performance, productivity, and documentation to ensure quality outcomes
• Conduct patient rounding and support efforts to improve patient satisfaction
• Collaborate effectively with patients, families, clinical partners, and operational leaders
• Support special projects and other duties as assigned

Preferred Qualifications:

• 5+ years of food and nutrition, patient dining, or healthcare support services experience
• Leadership, training, coaching, or operational support experience
• Bachelor's degree in Nutrition, Dietetics, Hospitality Management, Healthcare Administration, or a related field preferred
• Certified Dietary Manager (CDM) or Registered Dietitian (RD) preferred
• Knowledge of healthcare foodservice operations, patient satisfaction, food safety, sanitation, and cost controls
• Strong communication, organizational, and relationship-building skills
• Experience with budgeting, financial management, and performance analysis
• Proficiency with Microsoft Office and other business systems

TouchPoint is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.