Unknown Company

Director of Operations-Specialty Division

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galt, ca • Posted 2 weeks ago
Onsite Full Time Operations & Business Administration

Core Leadership Competencies

  • ResultsOwnership – Sets ambitious OKRs, tracks performance in real time, and consistently beats targets.
  • Change Leadership – Builds buy‑in, removes barriers, and accelerates adoption of new processes, technologies, and approaches.
  • Talent Development – Coaches, mentors, and succession‑plans; creates stretch assignments and celebrates growth.
  • Courageous Problem Solving – Tackles conflict, risk, and complexity with data, empathy, and swift action.
  • Strategic Agility – Anticipates industry trends and positions the operation for future success.
  • Digital & Data Fluency – Leverages WMS/ERP analytics, automation, and AI‑driven insights to inform decisions.
  • Collaboration & Influence – Builds trust across functions and with external partners to optimize organizational capabilities.

Key Responsibilities & Outcomes

  • Strategic Results & Financial Performance
    • Translate corporate strategy into annual and quarterly operational OKRs; cascade goals through all Specialty facilities.
    • Own P&L for warehousing, transportation, and inventory; execute the plan by optimizing cost structures and driving sustained profit growth
  • Operational Excellence & Continuous Improvement
    • Deploy continuous improvement methodology (Lean / Six Sigma, 4DX, Design Thinking, etc.) and digital tools to drive gains in OTIF delivery, inventory accuracy, quality and labor productivity.
    • Oversee facility layout, automation, and material‑handling projects that increase capacity and reduce waste.
  • Customer Experience & Service Quality
    • Lead Voice‑of‑Customer (VOC) initiatives; measure customer satisfaction, OTIF, claim rates, and drive action plans to lift service levels.
    • Partner with Sales, Customer Service, and Purchasing / Sourcing to anticipate customer needs, resolve escalations rapidly, and convert feedback into operational improvements.
    • Create a culture where every employee owner understands their impact on the customer and feels empowered to act on behalf of the client.
  • Change & Transformation
    • Lead cross‑functional initiatives (e.g., WMS upgrades & system changes) from ideation through sustainment.
    • Influence senior stakeholders with compelling business cases and change‑readiness roadmaps.
  • Talent Development & Engagement
    • Recruit, coach, and retain a diverse team of managers and frontline associates; build a successor bench for critical roles.
    • Facilitate regular development conversations and targeted learning journeys; recognize high performance.
  • Complex Issue & Risk Management
    • Act decisively on safety incidents, service failures, or compliance gaps; conduct root‑cause analysis and implement countermeasures.
  • Mediate conflicts and address under‑performance promptly, using data and empathy to reach sustainable resolutions.
  • Safety, Quality & Compliance
    • Champion a zero‑incident culture; ensure OSHA, DOT, and hazmat compliance through audits and proactive training.
    • Maintain robust inventory controls to minimize shrink, damage, and obsolescence.
  • Stakeholder Partnership & Communication
    • Serve as the primary operations voice in Sales & Ops Planning, customer business reviews, and supplier negotiations —translating operational metrics into commercial value.
    • Communicate performance, risks, and wins transparently to executives, peers, customers and team members

    • Qualifications

    • Education & Certifications
      • Bachelor’s degree in Supply Chain, Business, Engineering, Organizational Leadership or related field. MBA, MSOL, MAOL or relevant master’s preferred.
      • Lean Six Sigma Green/Black Belt and/or APICS/CSCMP certification strongly preferred.
    • Experience
      • 10+ years of progressive operations & logistics leadership in multi‑site distribution environments (building‑materials industry a plus).
      • Proven track record of delivering improvements in cost, service / customer satisfaction, and safety while leading large teams through change.
    • Technical & Professional Skills
      • Expertise with ERP/WMS platforms and BI tools.
      • Advanced financial acumen—budgeting, forecasting, ROI analysis.
      • Exceptional written, verbal, and presentation skills; bilingual SpanishEnglish a plus.
    • Physical & Travel Requirements
      • Ability to travel up to 25% to company and partner locations.
      • Typical warehouse and office environment; must be able to walk the floor, operate a computer, and occasionally lift up to 50lbs.

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    Director of Operations-Specialty Division in galt at Unknown Company

    This position is listed as full time and onsite.

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