Director of Operations

Director Of OperationsNetwork Right is on a mission to redefine what it means to be a managed service provider. We're disrupting the traditional MSP market by building a next-generation IT company that puts people first. We work exclusively with venture-backed technology companies, partnering alongside the world's leading VCs to support the startups shaping tomorrow's industries.Unlike conventional IT providers, we don't offer one-size-fits-all solutions.

We bridge the gap between technology and people by delivering custom, high-touch support tailored to the needs of fast-moving, high-growth businesses, making technology an accelerant, not a bottleneck.What You'll Do:Build, document, and own the SOPs that define how we deliver, scale, and operate as a companyOwn the full internal and service operations of the company, from service delivery workflows to billing, contracts, and time trackingCollaborate with our Client Relations Manager to ensure our operational processes are actively supporting client satisfaction and long-term retentionLead and develop our recruiting function, setting the talent strategy to shift us from reactive inbound hiring to proactive talent acquisitionPartner with our Service Manager to identify and eliminate friction in day-to-day service operations so our consultants can focus on clientsBuild and maintain dashboards and reporting that give leadership clear visibility into financial and operational healthWork closely with the CEO and leadership team on headcount planning as we scale past $10MAbout You:You've operated inside a services business before, with an MSP, consulting, or professional services background preferredYou have a high sense of agency. You don't wait to be told what needs fixing, you spot it, own it, and get it done.You operate with a maniacal sense of urgency. Good enough tomorrow is not better than today, and the people around you feel that energy.You're a builder, not just a maintainer.

You get energy from creating structure where there isn't anyYou know how to run a recruiting function, not just manage a recruiter. You can define a talent brand, build pipelines, and think about what great hiring looks like 12 months from nowYou're comfortable with ambiguity and won't wait to be handed a playbookYou're detail-oriented enough to care about process but strategic enough to know which processes actually matterBenefits:Health Benefits100% covered health, dental and vision insurance for you, 50% for dependentsPaid Parental LeaveHSA/FSA eligibilityCompensation, Rewards & Recognition401(k) + 4% company matchingAnnual Bonus ProgramBalanceFlexible Time OffLearning & DevelopmentFlexible certification and learning stipends and reimbursementsCultureBiannual company retreatsSocial eventsWellbeing events and programsExtrasHome internet and mobile reimbursementMonthly meal stipendCommuter benefitsOnsite meals and snacksDog-friendly officeInterview Plan:Round 1: 20 minutes Phone call with RecruiterRound 2: 45 minutes Zoom call with Service ManagerRound 3: Onsite: 45 minutes with CoFounder, 45 minutes with CoFounder