Director of Operations

Provides leadership and motivation within the region to promote a culture reflective of Food Lion’s core values and vision. Develops talent throughout the region to meet the needs of the business and is directly accountable for the levels of talent at the region and store management level. Provides outstanding management skills for the region by furnishing necessary resources to allow the region to capitalize on immediate business opportunities while aggressively managing inefficiencies within the region, and stores. Represents the regional needs of the area when working within the corporate environment. Delivers financial results for their respective region.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Strategic Planning

– activities required to interpret and shape company objectives for the region. Set region-specific objectives and ensure understanding and execution

• Works with Store Managers to ensure that strategies are understood, subordinates see alignment between daily practices and strategies, plans are being carried out, performance measures are in place and individuals are held accountable
• Reviews financial and operating results for the assigned region to determine where stores, and the region stand relative to budget; looks across region to:
• Identify trends and themes related to high or low performance; identify priorities for follow-up action
• Provide guidance on, identify, and share best practices to increase sales and maximize profitability
• Guides Store Managers as needed in planning and executing programs to meet district needs

Regional Oversight

– sponsoring the implementation of policies and procedures across the region and monitoring practices to ensure standards are met

• Evaluates performance across the region
• Look for patterns or inconsistencies from store to store, within and across the region
• Sponsors initiatives to investigate variances, addresses recurring performance issues and eliminates inefficiencies; ensures that root causes are determined, strategies and plans to address them are developed, and progress is monitored
• Utilize EIS Team to monitor and implement standard practices

Associate Management and Developmen

– formal and informal talent management, development planning and performance management activities required to ensure that direct reports are performing to their full potentia

• lArticulates clear standards for executional excellence and holds direct reports accountable for supporting and attaining the
• mExhibits, encourages and teaches leadership behavior that lead to attracting, retaining and engaging high quality, diverse supervisors, managers and associate
• sWorks with Store Managers and Talent Development Specialists to identify and manage talent and ensure that staff in the region is continually building competencies to meet the current and long-term needs to the busines
• sRecruits, selects, manages and develops Store Managers to be productive and efficien
• tUtilizes organizational development training resources to build skills for Store Managers and grow capabilities across the regio
• nReviews Store Manager strengths and development gaps, plans interventions with Store Managers to address specific knowledge or skill gaps, and works with Store Managers following up to insure executio

n BASIC QUALIFICATIO

• NSIndirect or direct experience in multi-unit management or large tea
• msThorough understanding of store operations and total merchandising practic
• esProven track record to identify and foster tale
• ntAbility to bring people together across organizational boundaries to achieve results and share best practic
• esLead others through rapid change and uncertain
• tyLead and motivate a team to strive for excellence in a dynamic environment with multiple priorities and shifting deman
• dsStrong strategic, cognitive and analytical skills, including problem solving analysis, decision making and financial analys
• isExtensive knowledge of the business and complete understanding of the impact on stakeholders of decisio
• nsSeasoned knowledge of the company and a solid knowledge of industry practices and procedur
• esCustomer-focused orientati
• onWell-articulated communication skil
• lsProven leadership and motivational skil

lsPREFERRED QUALIFICATIO

• NSProject Manageme

ntEDUCATI

• ONBA or BS preferr

edEXPERIEN

• CE5-7 years of retail management experien

ceSKILLS AND ABILITI

• ESStrong communicati
• onBasic computer knowled

erCOMPETENCI

• ESCustomer Foc

usPHYSIC

• ALAbility to lift, push and pull up to 50l

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