Director of Operations

• Responsible for the on-going operation and revenue generating activities of various lines of business.
• Supervise the establishment and implementation of training programs directed at successful operational performance and operational career development, and the security of facilities, equipment, personnel, information and inventory.
• Effectively lead / coach / mentor GMs to success.
• Identify stations that are deviating from plan and assist GM and Regional Managers in developing and executing action plans.
• Develop and maintain dashboards and KPIs to keep leadership informed of financial and operational performance.
• Administer / lead bi-weekly conference calls & originate safety topic discussion matter.
• Enforce all WFS protocols and procedures to ensure that WFS continuously provides the highest level of Safety, Service and Operational abilities at all times.
• Work with all other HDQ organizations to ensure the Operations point of view is represented.
• Support ad-hoc projects as needed.

Requirements

• At least 5 years Sr mgmt. oversight of large ramp ops (Wide-body & Narrow-body ramp handling experience required).
• At least 5 years Sr mgmt. oversight of at least 50 Ops staff including Leadership, Admin & daily interaction with GSE MX mgmt.
• At least 5 years Sr mgmt. oversight of large warehouse operations (including build/break of domestic & Int’l cargo & truck load / unload Ops).
• At least 5 years Sr mgmt. oversight of Security, Safety, Training, QA, including hands-on experience writing responses to government agencies.
• Master's degree (M.A.) preferred, not required.
• Ability to read, write, fluently speak and understand the English language; Spanish is a plus.
• Firm understanding and usage of Anaplan or equivalent software, ability to read and understand P&Ls, create or edit station budgets.
• Strong use of computer-based applications including MS Word, Excel, PowerPoint, as well as ability to learn and use web-based programs for day to day management functions.

Core Competencies

Demonstrates extensive experience in senior management oversight of large operations, including ramp handling and warehouse operations, while ensuring safety, security, and training compliance. Proficient in developing KPIs and dashboards to monitor financial and operational performance.

Highest-signal resume keywords

• Senior Management Oversight
• Ramp Handling Experience
• Warehouse Operations Management
• Safety and Security Compliance
• Anaplan Proficiency

ATS Optimization Keywords

Hard Skills

• Ramp Handling
• Warehouse Operations
• Safety Protocols
• Training Program Development
• KPI Development
• P&L Analysis
• Budget Creation
• Operational Performance Monitoring
• Government Agency Compliance
• Cargo Operations Management

Soft Skills

• Leadership
• Coaching
• Mentoring
• Communication
• Team Collaboration

Industry Keywords

• Operational Performance
• Safety Standards
• Security Management
• Training and Development
• Cargo Handling

Tools & Technologies

• Anaplan
• MS Word
• MS Excel
• MS PowerPoint
• Web-Based Management Programs