Director of Operations

Chick-fil-A Maple Valley - Immediate Opening for a Dynamic Director of Operations (General Manager)Are you ready to run a business, not just manage shifts?This Director of Operations role is a senior leadership position with full responsibility for restaurant performance. You will lead leaders, own results, and drive operational excellence across all areas of the business.This is a high-trust, high-accountability role with real authority and performance-based upside.Key ResponsibilitiesOperational LeadershipOversee all daily operations across Front of House, Back of House, and Drive-ThruEnsure excellence in speed, accuracy, food quality, and guest experienceLeadership DevelopmentLead, coach, and develop a team of Directors, Managers, and Team LeadersBuild a strong leadership pipeline and culture of ownershipPerformance ManagementDrive key business metrics including sales, transaction count, labor, and profitabilityAnalyze performance data and implement improvementsFood Safety & QualityEnsure safe, clean, and compliant operations at all timesMaintain high standards for food quality and consistencyStrategic ExecutionExecute business initiatives aligned with growth and operational goalsContinuously improve systems, processes, and team performanceWhat Makes This Role DifferentReal authority to lead and make decisionsFull ownership of operational outcomesPerformance-based bonus tied to resultsHigh-trust environment with growth opportunitiesQualifications3+ years of leadership experience, preferably multi-unit or senior leadershipStrong business acumen with excellent decision-making skillsProven ability to lead and inspire leadersExceptional organizational and analytical skillsHigh ownership and accountability mindsetBenefits & PerksA fun and enthusiastic work environment where you can make a positive impactClosed on Sundays to support work-life balanceCompetitive pay with bonus opportunities including safety bonusesFlexible schedules including day, night, weekend, and holiday shiftsPaid Time Off (PTO) and paid training to support your growthHealth, dental, vision, and life insurance coverage401(k) plan with company matching for your future securityEmployee discounts, referral programs, and financial counselingLeadership mentorship and educational scholarships for continuous developmentWork Schedule & EnvironmentFull-time position with flexible 8 or 10-hour shiftsIncludes weekend availability, holidays, overtime, and on-call dutiesOn-site role at a locally owned and operated Chick-fil-A restaurantBottom LineYou will be responsible for elevating standards, delivering exceptional hospitality, serving safe and high-quality food, and developing people with excellence.If you perform, you will grow, lead, and be rewarded.$25.00 - $27.00 per hourLocation: Chick-Fil-A Maple Valley, WA 27264 Maple Valley Black Diamond Rd SE, Maple Valley, WA 98038, USAReady to lead a dynamic team and grow your career with Chick-fil-A Maple Valley? Apply today to join our enthusiastic and supportive family!