Director of Operations

Overview

Our client is a growing, multi-generational wealth management practice seeking a Director of Operations to lead and scale their internal operations function. This individual will oversee day-to-day operations, develop and mentor the operations team, and drive efficiency across workflows, systems, and processes.

This is a highly visible leadership role that partners closely with advisors to ensure a seamless client experience while building the infrastructure needed for continued growth.

Responsibilities

• Lead and develop the operations team, including hiring, onboarding, training, and ongoing coaching
• Oversee daily operations, including workflow management, client requests, and operational compliance
• Build, refine, and implement SOPs to improve consistency, efficiency, and client satisfaction
• Partner with Lead Advisors on operational execution, including calendar management and task delegation
• Serve as the liaison between advisors and the operations team to ensure alignment and smooth execution
• Own practice management responsibilities, including workflow optimization and team productivity
• Manage HR-related functions, including payroll, benefits, compensation planning, and team events
• Stay current on industry updates, compliance changes, and internal platform updates
• Identify opportunities for process improvement and implement scalable solutions
• Support hiring efforts across the team, including job descriptions, interviews, and onboarding

Qualifications

• 4+ years of operations or related experience (or 2+ years in a senior associate role)
• Proven experience hiring, developing, and leading team members
• Strong operational mindset with attention to detail and process improvement
• Experience within wealth management or financial services preferred
• Licenses preferred: Series 7, Series 63, and Life & Health
• Strong communication and leadership skills with the ability to collaborate cross-functionally

What Success Looks Like (Time Allocation)

• 50% Practice Management & Workflow Optimization
• 20% HR & Internal Operations
• 5% Direct Operational Tasks
• $90,000-$110,000 base salary plus bonus with a strong benefit package

About the Company

Our client is a high-growth wealth management firm serving over 500 high-net-worth clients nationwide. They are known for delivering integrated financial planning with a strong emphasis on client experience and team culture.

The team values diligence, authenticity, generosity, and growth , and invests heavily in professional development through coaching, retreats, and ongoing collaboration.