Director of Operations

Director Of OperationsMontshire Pediatric Dentistry is seeking a Director of Operations to join our team supporting our multi-location practices. We are a family-owned practice serving nearly 30,000 children across New Hampshire, Vermont, Maine, and Massachusetts. Our work centers on eliminating barriers to care so families can access the dental services they need.Our mission is to empower our team to use education, prevention, and compassion to deliver the highest quality of care in as many communities as possible.

We accept all insurance, including Medicaid, and focus on preventing problems before they become serious, so children need fewer appointments and families get support without added stress.Our values shape how we work each day. We aim to Create Raving Fans through excellent care, Change the Game through innovation, Own It by taking responsibility, bring our Best Version Today, and maintain Playful Professionalism in every interaction.This is an opportunity to step into a highly visible leadership role at a critical point of growth. The Director of Operations will have direct impact on how the organization scales, how leaders are developed, and how consistently high-quality care is delivered across all locations.

This role is designed for someone who wants to build, not just maintain, and who is motivated by creating structure, accountability, and long-term sustainability.Why This Role Is UniqueDirect influence on organizational growth and scalability across multiple locations, with the ability to build systems that reduce reliance on ownershipOpportunity to shape and develop Practice Managers into strong operational leaders, creating long-term leadership stability across the organizationHigh level of visibility and partnership with ownership, with meaningful input into operational strategy and expansion effortsHow You'll Bring Our Values to Life Each DayLead and support Practice Managers across multiple locations, ensuring accountability for operational performance, team leadership, and patient experienceOversee daily operations, including scheduling efficiency, patient flow, and clinical support systems to ensure consistency and qualityOwn and monitor key performance indicators such as production, collections, patient growth, and expense management, and drive improvement through data-informed decisionsCoach and develop Practice Managers in leadership, financial management, and team development, building a strong leadership bench across the organizationIdentify underperforming practices and implement clear, actionable improvement plansDevelop and standardize systems, workflows, and SOPs to support operational consistency and scalabilityPartner with leadership and Finance to ensure practices meet financial goals and operate efficientlyPromote a positive, patient-centered culture aligned with Montshire's mission and valuesSupport growth initiatives, including increasing patient access, optimizing provider utilization, and integrating new locationsWhat Makes You a Great FitBachelor's degree in Business, Healthcare Administration, or related field5 or more years of experience in multi-site healthcare or dental operations leadershipProven experience leading managers and driving performance across multiple locationsStrong understanding of operational metrics and financial drivers in a healthcare settingAbility to translate data into action and lead teams through change and improvementExperience developing leaders and building high-performing teamsStrong communication, problem-solving, and organizational skillsPreferred:Experience in a dental group or multi-location healthcare organizationAdvanced degree in a related fieldExperience supporting organizational growth and scaling operationsHow We Invest in YouThe salary range for this position is aligned with market benchmarks for multi-site healthcare operations leadership. Final compensation is determined during the selection process and considers experience, education, and internal equityBenefits include paid time off, health, dental, vision, and profit sharingTraining, mentorship, and a team culture where every person's contribution mattersA supportive and engaging environment that encourages collaboration, growth, and fresh ideasPlease apply using the link provided and include your resume. We ask candidates to apply through our secure application tracking system rather than third-party sites so we can manage applications directly, respond promptly, and keep your information organized and protected throughout the hiring process.