Director of Operations

Company Objective – At Liberty Landscape Supply (LLS) our goal is to be the best landscape supply company in

the Northeast Florida and Southeast Georgia area as measured by customer retention, satisfaction, overall

customer and organizational growth, and by meeting and exceeding customer expectations every single day.

Position Objective – Director of Landscape Operations: The primary role of the Director of Landscape

Operations is to provide strategic leadership and operational oversight for all residential, commercial, and

government landscape installation, construction, irrigation, and maintenance projects across the organization.

This executive role is responsible for driving operational excellence, scaling processes, ensuring profitability,

and leading General Managers across all operational divisions.

It is expected that the Director of Landscape Operations:

• Will establish, standardize, and scale operational processes and systems across all divisions that

  maximize efficiency, eliminate redundancies, manage field capacity, reduce overtime, and maximize

  profitability.

• Will shape the work environment across all operational divisions by setting performance standards,

  defining the pace and strategic direction, and fostering employee engagement and leadership

  development.

• Will oversee the execution of high-impact residential, commercial, and municipal/government contracts, ensuring project safety, quality control, timeline adherence, and full contract compliance.

• Will directly manage, coach, and hold accountable division General Managers, ensuring operational alignment with broader company growth goals.

• Will communicate effectively with executive leadership regarding operational performance metrics,

  project statuses, revenue growth, resource allocation, and key challenges.

• Will oversee company-wide asset management strategies, including fleet, heavy equipment (tractors,

  trucks), and supply purchasing, ensuring proper maintenance, utilization, and cost control.

• Adheres to strict confidentiality of company production procedures and financial figures, including our

  costs, profit margins, and gross sales. Violation of this policy is subject to immediate termination.

• Will contribute industry knowledge and executive expertise to expand business operations, enter new

  service lines/markets, and achieve revenue and margin targets.

• Solves complex operational problems swiftly and strategically as they arise, instilling a proactive

  problem-solving mindset across all project and field teams.

• Will be able to lift 50 lbs.

• Drive company vehicles.

• This is an executive leadership position with an expectation of 50-55 hours per week, with occasional

  weekend or off-hours availability as operational demands require.

• Other Duties as assigned.

One of the main benefits of this position is constant change and variation in responsibilities, tasks, and

opportunities. The Director of Landscape Operations needs to ALWAYS be open to new ideas, change, and

thinking outside the box. As our business grows and changes, so will your role and responsibilities. This job

description is meant to be a general overview of job responsibilities and will expand as needed.

This position requires an individual to master the following competencies for success:

1. Accountability- Takes ownership; accepts responsibility and shares credit. Holds oneself and others

accountable to results. Has an efficient and forward-thinking team.

2. Builds Effective Teams- Shares clear and measurable goals; be an energetic and positive person. Builds

better, stronger teams despite adversity and embraces change.

3. Business Acumen- Possess in-depth understanding of how business works; strategic and intentional

with decisions that impact finance, operations and sales results. Teach others the same.

4. Communicates Effectively – Communicates in a clear and effective manner; is an active listener that is

attentive, interactive, and committed.

5. Cultivates Innovation - Ability to generate and cultivate new ideas for the betterment of the company,

employees and customers. Inspires others.

6. Customer Experience - Begin and end with the customer in mind. Always strive to make things easier.

Follow up and follow through. No homework for the customer. Has a sense of urgency.

7. Makes Good Decisions – Shows a critical thinking approach. Understands the upside and downside of

risks. Considers company assets and customer interests. Considerate of teammates.

8. Develops Self and Others - Builds the knowledge, skills and abilities of employees to achieve their

potential so that they can help us succeed and grow. Finds value in everyone. Expresses patience. A

continuous journey with no destination.

9. Drives Vision and Purpose - Loves our Culture and teaches it to others. Driven; goal oriented; willing to

go above and beyond to get shit done. Persistent while managing multiple projects. Ability to connect

the dots.

10. Self-Awareness and Coachability- Willingness to receive constructive criticism while integrating

feedback to drive growth and change within ourselves and others. Wants to get better.

11. Strategic Mindset/Big Picture Perspective - Sees and understands the big picture and how they

contribute to the grander objective. Wants to be part of the bigger goal in whatever capacity they can

contribute.

12. Instills Trust - Gains the confidence and trust of others through honesty, integrity, and authenticity. Can

be counted on to build company culture and to do the right thing, even when it’s hard.

13. Loves Diversity – Creates a welcoming environment that fosters diversity and inclusion by encouraging

contributions from all individuals.

14. Sense of Urgency- Consistently gets off to a good start. Effectively plans and prioritizes. Addresses

problems aggressively and proactively. Avoids and/or wraps up loose ends.

15. Manages Conflict – Listens, understands the core of the conflict and reacts swiftly in order not to allow

the situation to fester. Run towards our problems!

16. Resourcefulness & Reliable- Knows how to solve problems. Is a “go-to” when you need something

done. Other people trust you. Ingenious.

17. Tech Savvy - Helps the company separate itself from competitors through aggressive use of

technological tools available. Learns and doesn’t make excuses.

18. Takes Initiative - Does things without being told, finds out what needs to be known. Keeps going when

the things get tough. Spots and takes advantage of opportunities that others pass by