Director Of OperationsThe Director of Operations is responsible for operational capability, customer satisfaction and results for a territory. Operational capability encompasses location presentation, wash quality, hiring, training, equipment maintenance, labor management, safety, and sales.Responsibilities:Ensure that all team members are delivering a superior car wash experience at all times by working with District Manager and Site Managers to coach and develop team membersMonitor financial statements and implement processes improvements to increase revenue and profitabilityAssist in coaching and training all District Manager, Site Managers, and team members on communicating the Unlimited Program to customersManage all operational checklists in Jolt and consistently make updates when needed Manage the training platform and make continual updates as neededAssist Site Managers in troubleshooting urgent issuesAssist in cultivating a safety-minded culture amongst team membersWorks directly with location management to ensure quality operations function, safety, and complianceManages sales and performance goals for locations in assigned territoriesConducts performance evaluations that are timely and constructive.Handles discipline and termination of employees as needed and in accordance with company policy.Visit each store regularly to perform facility auditsEnsure all locations are in compliance with all company policies, federal, state, and local lawsAssist the territory with customer service issues as neededPartners with HR to best support recruitment, employee relations, payroll, and safety practicesPartners with leadership to develop, recommend, and communicate strategic change throughout the territoryRequired Skills/Abilities:Exceptional leadership, interpersonal, communication, and problem-solving skillsAbility to work in a fast-paced, outdoor environmentWorking knowledge of Microsoft Office softwareMust be able to speak, read and write EnglishValid driver's licenseEducation and Experience:High school diploma or GED certificate (bachelor's degree preferred)2-3 years successful experience managing diverse geographically dispersed teamsMechanical aptitude and car wash industry knowledge preferred (not required)Physical Requirements:Ability to drive and travel for multiple hours at a timeAbility to sit, stand, and move for extended periods of timeAbility to lift 25 lbs