Director of Operations

This role requires senior operational leadership experience in a labor-intensive service business with a large, geographically distributed frontline workforce .

Strong candidates will have directly led multiple branches, markets, or locations with responsibility for:

• A sizable hourly or frontline workforce deployed at customer locations
• Regional P&L performance
• Labor management, staffing, scheduling, and service delivery
• Executive client relationships and contract retention
• Multiple operational leaders across a broad geography

Relevant backgrounds may include contract security, facilities services, janitorial services, staffing, logistics, field services, or another comparable outsourced-services environment.

Corporate operations experience alone - particularly in SaaS, software, retail, or another non-field-service business is not the experience required for this position.

The opportunity

A leading national provider of security and facility services is seeking a Regional Director of Operations to lead its Arizona, Nevada, and Colorado markets.

This executive-level operator will oversee approximately $80 million in annual revenue and a multi-branch organization of roughly 1,000 employees . The Regional Director will own regional performance, profitability, client retention, leadership development, and growth.

This is a hands-on field leadership position - not a corporate strategy or headquarters-based operations role.

What you'll own

• Lead regional Directors, Branch Managers, and operational teams across three states
• Maintain full regional P&L accountability, including revenue, labor costs, margins, and forecasting
• Ensure consistent staffing, scheduling, service quality, and contract execution
• Build executive relationships with key clients and protect client retention
• Identify and correct operational or financial performance issues
• Recruit, coach, and retain high-performing branch and regional leaders
• Partner with Business Development on pricing, proposals, presentations, and new opportunities
• Generate organic growth within existing client relationships
• Support regional acquisitions and post-acquisition integration when needed
• Translate company strategy into measurable regional execution

What you'll bring

• 8-12+ years of progressive operational leadership experience
• Significant multi-location or multi-market leadership experience
• Direct ownership of a substantial P&L
• Experience leading a large, distributed, labor-intensive service workforce
• Strong command of labor management, client service, and operational profitability
• Executive-level client relationship and communication skills
• A record of developing leaders and improving underperforming operations
• Bachelor's degree in business, management, or a related field
• Security-services experience is preferred, but highly comparable outsourced-services experience will also be considered
• Residence in Arizona, Nevada, or Colorado

Travel

This position requires regional travel Tuesday through Thursday each week . Travel will include regular visits to branches, client sites, and other locations throughout Arizona, Nevada, and Colorado.

Compensation

• Bonus: 30% annual opportunity
• Uncapped commissions: Based on qualifying new revenue you bring into the organization