Director of Operations, Client Scheduling & Custom

Director of Operations, Client Scheduling & Customer Service

Confidential Healthcare Services Organization
Full-Time | On-Site
Salary: $90,000-$110,000 Base + Commission

About the Opportunity

A growing multi-site healthcare organization is seeking a Director of Operations, Client Scheduling & Customer Service to lead a critical client-facing department responsible for intake, scheduling, staffing coordination, and overall client experience.

This is a high-impact leadership opportunity for an operations professional who enjoys building efficient processes, developing teams, and improving service delivery. The ideal candidate will bring a strong background in healthcare operations, client services, scheduling, care coordination, or related service-based environments.

As the organization continues to grow, this leader will play a key role in creating scalable systems, improving workflows, enhancing the client experience, and driving operational performance across multiple locations.

What You’ll Do

Lead a High-Performing Client Services Team

• Provide leadership, coaching, and development to managers, coordinators, and support staff
• Establish accountability measures and performance expectations
• Foster a culture focused on service excellence, teamwork, and continuous improvement

Drive Operational Excellence

• Oversee client intake, scheduling, staffing coordination, and service access processes
• Ensure clients are onboarded efficiently and matched with appropriate service providers
• Monitor staffing capacity and utilization to meet both client needs and organizational goals
• Identify operational bottlenecks and implement solutions that improve efficiency

Build Systems for Growth

• Develop scalable workflows and standardized procedures across service locations
• Implement and maintain operational dashboards, reporting tools, and performance metrics
• Utilize data to drive decision-making and improve departmental performance

Collaborate Across Departments

• Partner with clinical, operations, recruiting, HR, billing, marketing, and leadership teams
• Support initiatives that improve communication, coordination, and service delivery
• Serve as a resource for resolving complex client and staffing challenges

What We’re Looking For

• 5+ years of leadership experience in healthcare operations, client services, scheduling, patient services, care coordination, or a related field
• Proven experience managing teams and improving operational processes
• Strong understanding of KPIs, reporting, analytics, and performance management
• Experience overseeing scheduling, intake, staffing, utilization, or client success functions
• Exceptional organizational, communication, and problem-solving skills
• Ability to thrive in a fast-paced, growth-oriented environment
• Proficiency with Microsoft Office, Google Workspace, CRMs, scheduling software, and reporting tools

Preferred Experience

• Multi-site healthcare operations
• Behavioral health, ABA services, outpatient healthcare, or related service environments
• Process improvement, workflow redesign, and operational scaling initiatives

Why Consider This Opportunity?

• Join a rapidly growing healthcare organization
• Make a measurable impact on both operational performance and client experience
• Lead a department that is central to the company’s continued growth
• Collaborate closely with senior leadership
• Competitive compensation package with commission opportunity

Compensation & Benefits

• $90,000-$110,000 base salary
• Commission opportunity
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• HSA and FSA Options
• Paid Holidays
• Paid Time Off and Sick Leave

If you’re an operations-minded leader who enjoys building teams, improving processes, and creating exceptional client experiences, we’d love to hear from you.