Director of Operations: Client Delivery & Team Growth

TTEC in Winston-Salem, NC is seeking a Director of Operations to lead service delivery, deepen client relationships, and drive performance across teams. This onsite role reports to the Executive Director, Service Delivery and offers a chance to influence projects, mentor staff, and shape day-to-day operations.

You'll manage communications with clients and partners, motivate teams, and focus on improving forecasting accuracy, revenue, margins, and customer and employee satisfaction.