Director of Operations

Hilton Garden Inn Carlsbad Beach is a premier hotel located in Carlsbad, California, offering exciting job opportunities for motivated individuals. Joining the team at Hilton Garden Inn Carlsbad Beach means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service. The hotel boasts a stunning beachfront location, modern amenities, and stylish accommodations, making it a popular choice for both business and leisure travelers. As a team member, you will have the opportunity to work in a welcoming and inclusive environment, where your skills and dedication will be recognized and rewarded. Hilton Garden Inn Carlsbad Beach values professional growth and development, providing opportunities for advancement within the organization. Join our team and be part of a dynamic workplace that offers a rewarding and fulfilling career in the hospitality industry.

Overview

Join our dynamic team as the Director of Operations at our prestigious hotel and be the driving force behind our success! We are seeking a passionate and results-driven leader who thrives in a fast-paced, guest-centric environment.

As the Director of Operations, you will oversee all aspects of our hotel's operations, including guest services, housekeeping, food and beverage, and more. With your energy and enthusiasm, you will inspire and lead a talented team, ensuring exceptional guest experiences and seamless operations.

This is your opportunity to make a significant impact, drive revenue growth, and elevate our property to new heights. We offer competitive compensation, career growth opportunities, and a supportive work culture that recognizes and rewards your achievements.

Essential Functions

• Provide operational leadership for both the Front Desk and Housekeeping departments.
• Directly supervise and develop the Front Desk Supervisor and Housekeeping Supervisor.
• Ensure exceptional guest service by maintaining Hilton brand standards and operational excellence.
• Lead daily operations while providing hands‑on support during high-volume periods.
• Foster collaboration and communication between the Front Office and Housekeeping departments.
• Recruit, coach, mentor, and develop supervisors and hourly team members.
• Conduct performance evaluations, coaching sessions, and corrective action when necessary.
• Review labor productivity, scheduling, overtime, and payroll to ensure departments remain within budget.
• Ensure compliance with all Hilton, Davidson Hospitality, and company policies and procedures.
• Monitor guest satisfaction, online reviews, and service recovery opportunities.
• Maintain departmental inventories, cleanliness standards, and operational readiness.
• Review and monitor work orders, room status, and guest requests using HotSOS.
• Utilize PEP (Property Engagement Platform) to oversee Front Office operations, guest arrivals, departures, room inventory, and guest service.
• Utilize Workday to review payroll, approve timecards, manage punch edits, and oversee time‑off requests.
• Utilize Hotel Effectiveness (HE) to monitor labor productivity and scheduling.
• Partner with Engineering, Food & Beverage, Sales, and other hotel departments to ensure seamless daily operations.
• Perform additional duties and special projects as assigned.

Responsibilities

The Director of Operations is responsible for providing strategic leadership and daily operational oversight of both the Front Desk and Housekeeping departments. This position partners closely with department supervisors to ensure exceptional guest service, operational excellence, financial performance, and team member engagement.

The Director of Operations will serve as a hands‑on leader who coaches, develops, and supports department supervisors while driving accountability, service standards, productivity, and collaboration across both operational departments.

The ideal candidate is a strong hotel operations leader with experience managing multiple departments, building high‑performing teams, and creating an outstanding guest experience.

Essential Responsibilities

Operational Leadership

• Provide leadership and operational oversight for both the Front Office and Housekeeping departments.
• Coach, mentor, and develop the Front Desk Supervisor and Housekeeping Supervisor.
• Ensure consistent execution of Hilton brand standards and Davidson Hospitality culture.
• Foster collaboration and communication between Front Desk and Housekeeping to improve the overall guest experience.
• Assist in daily hotel operations and provide hands‑on leadership during high-volume periods.

Guest Experience

• Ensure exceptional guest satisfaction by proactively resolving service opportunities.
• Monitor guest feedback, online reviews, and Guest Service Scores.
• Lead service recovery efforts when guest concerns arise.
• Ensure guest requests are completed accurately and timely.

Leadership & Team Development

• Recruit, coach, mentor, and develop supervisors and hourly team members.
• Conduct performance evaluations and coaching conversations.
• Build succession plans for operational leadership positions.
• Promote employee engagement and recognition initiatives.I realize I miswrote. Let's correct.{