Director of Operations

Overview

The Director of Operations is tasked with multi-site support of store operations as well as the development and implementation of training programs and documents with the objective of creating consistency in operational excellence across all locations.

Key Duties and Responsibilities

• Support Car Wash Managers with an eye on continuous improvement and development
• Establish the standard for customer service, quality and cleanliness
• Travel between locations to offer education and follow up around products, services, promotions and/or operational initiatives
• Act as the company expert on wash equipment, chemicals and application processes and service initiatives
• Hire or promote, train and evaluate Car Wash Managers
• Partner with HR to address and/or resolve employee relations matters
• Field and resolve customer or employee issues as needed
• Develop, implement and deliver training programs and support documents that outline best practices for:
• Tunnel equipment inspections, maintenance and troubleshooting
• Chemical application, inventory, ordering and storage
• Opening and closing procedures
• Additional initiatives as determined

Requirements

Essentials

• Minimum 3 years of experience in the car wash industry as an operational leader
• Advanced understanding of car wash equipment, its order of operations and maintenance/upkeep best practices
• Experience with wash chemicals and their application processes
• Cross trained in wash equipment troubleshooting and general repair
• Understanding of wash POS systems
• Advanced knowledge of MS Office programs
• Strong written skills with experience creating training documents

Desirables

• Understanding of DRB programming and customization
• Leadership, self-driven, high energy, positive attitude, adaptability, enthusiasm to achieve goals, excellent communication and problem‑solving skills