Director of Operations - Bluewater Convenience / Buck Management

Director Of OperationsReports To: Chief Strategy OfficerJob Summary: The Director of Operations supervises multiple district managers and is responsible for overseeing the operations, performance, and profitability of 20 (and growing) gas and convenience store locations within the company and any food service operations within each store. This role ensures consistency in customer experience, operational excellence, financial performance, and compliance with company standards and regulatory requirements.

The role focuses on driving profitability, operational consistency, and district-level staff development to ensure that store managers and their teams achieve targets and deliver exceptional service while upholding the company's values.BenefitsAuto AllowanceFuel Allowance401(k) and MatchHealth (+Vision, Dental, & Life) InsuranceFlexible Spending Account, Health Savings AccountPaid Time Off20% Bonus PotentialKey ResponsibilitiesOperational LeadershipModel and uphold the highest standards of integrity and ethical conductOversee day-to-day store operations and customer satisfaction across all locationsReporting gas prices and daily gas price changesEnsure consistent execution of company policies and procedures and standards and objectives in customer service, cleanliness, merchandising, and foodservice programsImplement operational improvements to systems, policies, and procedures that drive efficiency and profitability and reduce shrink and other lossesOversee all audit initiatives including cash handling controls and best practices as it relates to loss preventionManage repairs and maintenance plan for all locationsLead site readiness as it relates to new storesOversee staffing strategy, including recruitment, retention and talent developmentFinancial and Performance ManagementComplete understanding of P&L ensure stores meet and exceed sales, margin, and profitability targetsMonitor KPIs; including sales and labor budgets, inventory turns, shrink, and customer satisfactionAnalyze performance trends to make data-driven decisionsProvide financial guidance to Direct Reports to help the team understand current financial status of stores, interpret P&L results, and identify opportunities for improvementManage the bonus program for the Operations TeamTalent DevelopmentRecruit, lead, coach, develop, and retain a strong leadership team within the CompanyBuild and implement training programs for all levels within the Operations teamEncourage and promote a culture of accountability, recognition, and employee engagement and successionPerform annual evaluation for Operation's Management TeamVendor RelationshipsOversee the buying strategy and category managementContract management and negotiationOversee store merchandising and planogram integrityDrive the loyalty platform, seasonal promotions, and marketing needsCompliance and SafetyEnsure compliance with all local, state, and federal regulationsMaintain safety standards and loss prevention programsOversee adherence to food safety and fuel regulationsEqual Opportunity StatementBluewater is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable law.RequirementsBachelor's Degree in Business, Management, or related field (preferred)7-10+ years of multi-unit retail or convenience store operations experienceProven leadership of 20+ locations or similar scaleStrong financial acumen and P&L management experienceExperience in high-volume, fast-paced retail environments (c-store, QSR, grocery, etc.)Excellent leadership, communication, and problem-solving skillsKey CompetenciesMulti-unit leadershipOperational executionFinancial analysisTeam developmentStrategic thinkingCustomer focus