Director of Operations

Tiddle is one of the fastest-growing talent management companies in the creator economy, representing 100+ Gen-Z creators and executing high-value brand partnerships across beauty, fashion, and consumer.

Overview

We are seeking a Director of Operations to lead and scale a high-performing team of managers responsible for driving revenue across our creator roster. This is a hands‑on leadership position focused on accountability, performance management, and operational execution. You will directly oversee a team of ~8 managers, ensuring each team member is operating at a high level and consistently hitting targets.

Core Responsibilities

Team Leadership & Performance Management

• Directly manage and develop a team of ~8 managers
• Set clear performance standards and enforce accountability across the team
• Run structured weekly 1:1s focused on pipeline, revenue, and execution gaps
• Identify underperformance quickly and implement corrective action plans
• Make decisive hiring and firing decisions to maintain a high-performing team

Revenue Ownership

• Own and be accountable for team-level revenue performance
• Monitor individual and team KPIs daily/weekly
• Step in to unblock deals, accelerate pipelines, and close revenue gaps
• Continuously refine processes to maximize output per manager

Operational Execution

• Build and optimize systems for tracking deals, outreach, and performance
• Ensure consistency in workflows across all managers
• Identify inefficiencies and implement scalable solutions
• Partner with leadership on strategic initiatives and growth planning

Ideal Candidate Profile

• 10+ years of experience in operations, sales leadership, or people management
• Proven track record managing managers (not just individual contributors)
• Experience owning or directly impacting meaningful revenue targets
• Strong judgment in hiring, performance management, and team building
• Highly execution-focused with a bias toward action and accountability
• Comfortable operating in fast‑paced, high‑growth environments

What Success Looks Like

• Every manager consistently hits or exceeds revenue targets
• Underperformers are quickly identified and either improved or replaced
• Team output and efficiency increase month‑over‑month
• Clear visibility into pipeline, forecasting, and performance at all times

Why This Role

• High autonomy with real decision‑making authority
• Ability to build, shape, and scale a core team within a rapidly growing company