Director of Operations - Affordable Housing

The Director of Operations reports directly to the Executive Vice President and Head of Berkadia Affordable Housing. This role is essential to ensuring the smooth execution of key functions of Berkadia's Affordable Housing platform, leveraging strong organizational skills to effectively align resources, teams, and processes. The Director of Operations serves as a central liaison, facilitating communication and coordination across all components of the Affordable Housing platform, including Mortgage Banking, Investment Sales, and Tax Credit Syndication while also representing the platform in interactions with Berkadia's corporate functions.

Responsibilities

• Lead and elevate team members, fostering a collaborative and high-performance work environment.
• Represent the Affordable Housing platform with key corporate functions of Berkadia.
• Provide leadership, vision, and strategic direction to support operational and production activities.
• Track key production and productivity metrics to ensure accurate, actionable reporting.
• Identify workflow inefficiencies and implement solutions to enhance output quality and client satisfaction.
• Drive platform and corporate initiatives to align with organizational goals and overall operational effectiveness.
• Facilitate communication and collaboration through regular interactions, introductions, and information sharing.
• Partner with stakeholders across business lines to enhance processes, products, tools, and systems.
• Assist in resolving conflicts, bottlenecks, and other challenges that may arise.
• Partner with Talent Acquisition to support recruiting efforts, onboarding, and facilitate comprehensive training programs for new hires.
• Devise strategies to enhance processes, deliverables, and overall platform competitiveness.
• Monitor business systems to ensure data integrity and reporting accuracy.
• Prepare narratives, write-ups, content, and publications as needed.
• Other duties as assigned.

Location

This role allows for a regular hybrid work arrangement, sharing time between a designated Berkadia office and a remote work location. In-office requirements (how many and which days per week) are set by the manager.

Preferred locations include the Mid-Atlantic region, Chevy Chase, MD; Philadelphia, PA; Dallas, TX; and Columbus, OH.

Qualifications

• Exceptional interpersonal and customer service skills, with strong verbal and written communication abilities across internal and external stakeholders.
• Experience with central aspects of commercial real estate finance, preferably multifamily Affordable Housing.
• Strong project management and analytical/problem‑solving skills, with the ability to delegate effectively and thrive under pressure.
• Ability to influence and work collaboratively with broad diverse groups of professionals.
• Demonstrated commitment to high professional ethical standards and adaptability in a diverse environment.
• Proficiency in leveraging technology and tools to streamline workflows and enhance productivity.
• 7 years of experience in a similar position.
• Bachelor's degree or equivalent.

Benefits

• Monthly paid volunteer hours and donation matching to benefit our communities.
• Employee Resource Groups that help you grow with us.
• Fertility and family planning services.
• Up to 12 weeks of fully paid parental leave.
• Mental health care, including free counseling sessions.
• Tuition reimbursement to help fund your learning journey.
• Pet insurance discounts.
• And more!

Compensation

Base salary range: $150,000 - $175,000 USD. The total compensation package for this role may also include additional incentive opportunities. The actual salary within our range will be determined by several factors, including scope, complexity, and location of the role, and your skills, education, training, credentials, and experience.

Equal Opportunity Employer

Berkadia, as an equal opportunity employer, celebrates our employees' unique differences, which we believe drives personal and company-wide innovation and creates a people‑first culture where your career can take the long view. We are committed to the full inclusion of all qualified individuals, without regard to race, religion, age, color, national origin, gender, sexual orientation, gender identity or expression, marital status, domestic partner status, military and veteran status, disability, pregnancy, parental status, genetic information, political affiliation, or any other status protected by federal, state and local laws.

We take the necessary steps to provide a workplace free from harassment and discrimination, and to provide access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation to take part in the interview process, please contact

You have rights under Federal and State employment laws. No question in this Application is intended to elicit information in violation of any such law, nor will any information obtained in response to any question be used in violation of any law. If you apply for this role, you are acknowledging Berkadia's Application Policy and Berkadia's Privacy Policy. For more information about EEOC, Employee Rights under the FMLA, EPPA, etc.