Owning the change management lifecycle, the full-time remote Director of Operational Readiness will build and run systems and processes to ensure effective implementation of changes within Customer Operations while collaborating cross-functionally with various teams. Key responsibilities Own the full change management lifecycle from intake to implementation across Customer Operations Design and maintain a system of record to track all incoming changes with clear ownership and timelines Partner cross-functionally to ensure changes are implemented completely and on time, leveraging automation and AI-assisted workflows Required qualifications Demonstrated track record of building and running change management or operational readiness functions in a high-growth environment Experience with project and ticketing systems such as JIRA, Linear, or Asana Analytical capability to identify themes and gaps in historical changes using data Strong cross-functional communication and stakeholder management skills Proven ability to operate autonomously and navigate ambiguity
Director of Operational Readiness in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.