Director of Network Operations

Job Title: Director, Network Operations
Location-Type: Onsite - New York, NY (5 days/week)
Start Date Is: ASAP
Duration: Contract-to-Hire
Compensation Range: $95.00/hr - $110.00/hr W2
Hours: 40 hours/week
Benefits: Eligible for Health, Dental, Vision, 401K
Must be authorized to work in the U.S. This position is not eligible for sponsorship.
Must currently be based in the NY/NJ/CT tri-state area. No relocation.
Must be authorized to work in the U.S. without current or future sponsorship.

Job Description

Lead Network Operations across complex, high-visibility live-event environments, ensuring network reliability, operational readiness, effective incident response, and successful team execution.

Day-to-Day Responsibilities

• Oversee daily Network Operations across multiple venue environments
• Lead network readiness and technical resource planning for live events
• Ensure pre-event checks, reporting, monitoring, and coverage are completed
• Monitor network health, performance, availability, and operational readiness
• Build and maintain SolarWinds dashboards, alerts, and operational reporting
• Track network infrastructure projects, changes, incidents, risks, and priorities
• Coordinate Network Operations and Engineering resources across projects and events
• Lead incident triage, escalation, service restoration, and high-priority network issues
• Maintain processes for alert handling, incident response, escalation, and change management
• Partner with Network Engineering, Technical Operations, and other technical stakeholders
• Provide network performance, project, and incident updates to technical leadership
• Lead and mentor a growing team of technical professionals
• Provide hands-on technical leadership during major incidents and critical projects

Qualifications

• 5-10 years of Network Operations, Network Engineering, Network Infrastructure, or related experience
• Previous people-management experience, ideally managing 5-10 technical professionals
• Strong enterprise networking background supporting complex LAN/WAN environments
• Strong Cisco networking experience, including enterprise LAN and Catalyst environments
• Strong SolarWinds experience with monitoring, dashboards, alerting, and reporting
• ServiceNow or similar incident/ticketing platform experience
• Strong understanding of incident management, escalation, change management, monitoring, and service restoration
• Experience managing multiple network projects, infrastructure changes, deadlines, and technical resources simultaneously
• Strong project-management, organizational, and stakeholder communication skillsAbility to remain calm and decisive during high-priority incidents and operational events
• Ability to work independently with minimal day-to-day direction
• Must currently reside in the NY/NJ/CT tri-state area; relocation candidates will not be considered
• Must be authorized to work in the U.S. without current or future sponsorship
• Ability to work onsite in New York City 5 days/week
• Flexibility for occasional evening and weekend support around events, outages, and network changes

Preferred Qualifications

• Experience supporting 24/7, mission-critical, or high-pressure operational environments
• Experience in live entertainment, venues, sports, broadcast, gaming, aviation, transportation, utilities, critical infrastructure, defense, or public safety
• Experience supporting network operations for live events or similarly time-sensitive environments